Medical Assistant- TriHealth Western Family Practice

 Join our Western Family Practice team as a Medical Assistant and play a hands-on role in delivering compassionate, patient-centered care. You’ll support providers, build meaningful connections with patients, and keep clinic flow running smoothly—making a real impact every day. If you’re team-oriented, detail-focused, and passionate about helping patients live healthier lives, this is a great opportunity to grow in a supportive, community-focused environment.

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. 

Apply today and grow your career with a team that truly values you. 

Location:

• 3425 N Bend Rd, Cincinnati, OH 45239

Work Schedule: 

• Full-Time (80 hours bi-weekly) 

• Saturday morning rotation 

• No Holidays!

Incentives & Benefits: 

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position is also eligible for up to a $500 Sign On Bonus. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits  

 
Job Requirements: 
Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field  
Equivalent experience accepted in lieu of degree 
Must be certified or registered medical assistant  
Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR) 
Medical office flow, especially the clerical/front office tasks  
Ability to make quick decisions based on well thought out consequences/results  
Knowledge of EMR, practice management software and medical coding/billing strongly encouraged

Job Overview: 
This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up.  The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care.  The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients.  The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. 
 
 
Job Responsibilities: 
Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including: clinical procedures, immunizations, venipuncture, point of care testing, among others. Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment. Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter edit workflows to result orders. Addresses patient messages (phone, mychart) in a timely manner and escalates patient issues as appropriate. Demonstrates clinical competency upon completion of orientation and annually. 
Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management. Participates in tactics to close gaps in care. This includes pre-visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified. 
Has proficient understanding of the adult and/or pediatric preventative medicine schedule, which includes age-based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education to care for all patients we serve. Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps. Attends continued education training and education such as Lunch and Learns and other opportunities.  
Participates in the longitudinal care continuum of patients. This includes collaborating with wrap-around services such as behavioral health, complex care nursing, social workers, community health workers, among others. Provides basic community resources to patients with social determinants of health. Supports and provides education and patient coaching of both wellness and chronic disease management, education and patient coaching of both wellness and chronic disease management.