Medical Office Assistant
APDerm
- Location
- Onsite (Worcester, MA · Westford, MA)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the role
Adult & Pediatric Dermatology is a physician-led dermatology network expanding across New England. The Medical Office Assistant supports the medical team by managing administrative tasks and providing clinical support in a patient-centered healthcare setting.
Skills
Medical office administration
Patient check-in
Patient check-out
Insurance verification
Medical billing
Practice management software
Clinical support
Prescription refills
Specimen handling
Sterilization
Customer service
Communication skills
Microsoft Office Suite
Organizational skills
Attention to detail
Full job details
Overview
Reporting to the Practice Manager, the Medical Office Assistant is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. The Medical Office Assistant functions in a dual role, performing both clinical and clerical responsibilities.
Responsibilities
Administrative
- Organize and prioritize daily work tasks to ensure the physician’s schedule runs smoothly and all patient needs are met.
- Provide Front Office coverage, patient check-in, escort patient to exam room, verify current medication list and document. Patient check-out, collect insurance co-pays, schedule patient follow-up appointments.
- Maintain confidentiality and patient rights in interactions with patient/family and other Healthcare workers.
Back Office Support
- Answer and address incoming patient clinical calls.
- Write up patient inquiries and route to physician regarding patient concerns.
- Place phone calls to the patients regarding physician’s answers to concerns and document in patient medical record.
- Write up Prescription Refill Requests and route to physician.
- Fax/phone-in authorized prescription refills/new prescriptions and document in patient medical record.
New and Established Patient Appointment Scheduling
- Accurately enter patient information and demographics into practice management software.
- Review and verify Insurance coverage before patient appointments.
- Obtain and track all necessary referrals as required by medical insurance plans prior to scheduled appointments.
Other/Clinical Responsibilities
- Label skin biopsy bottles and skin culture specimens following practice protocols - Complete lab requisition forms and daily specimen logs - Register/verify patient information in Athena for pathology lab.
- Clean exam rooms between patients.
- Sterilize and package medical instruments.
- Room patients.
- Perform clinical tasks as assigned by the Practice Manager or Lead.
- Utilize team leader and/or practice manager as a resource.
Qualifications
Minimum Qualifications:
- High School Diploma / GED equivalent required.
- 2-5 years medical office experience required.
- Prior clinical experience or certification preferred.
- Associates Degree preferred or equivalent amount of education and experience.
- Some college coursework towards a degree completed preferred.
Skills, Knowledge, & Abilities:
- Medical Billing and Practice Management Software knowledge a plus
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills, attention to detail and follow-through.