Medical Office Assistant- Surgical Specialists

Job Summary

Performs both office administration duties to include clerical and operational support to the physician practice.

Supports, and is responsible for incorporating into job performance, the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Example of Essential Functions:

• Provides support to the front desk as needed.
• Uses medical records system to access patient demographics. Files patient documentation following office processes. 
• Completes various request forms for office supplies and equipment.
• Sends letters to patients to retrieve x-ray films. Maintains X-ray bins.
• Files hospital correspondence.
• Maintains medical records of patients following office processes.
• Other duties as assigned.

Required Knowledge, Skills and Abilities:

• Demonstrates effective interpersonal skills towards diverse patient population
• Demonstrates effective communication skills, both oral and written
• Able to effectively provide simple education instructions to diverse patient population
• Able to prioritize duties and demonstrate organization with multiple tasks
• Proficiency with MS Office products
• Ability to objectively communicate between individuals, foster understanding, and mediate with a broad range of people
• Ability to stay organized and prioritize multiple tasks. Ability to function independently.

Minimum Education, Training, and Experience Required:

• High School Diploma

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

                  Adolescent (13 years thru 17 years)

       _      Adult (18 years thru 65 years)

            __      Geriatric (66+ years)

Physical Demands:

Medium Work – Lifting up to 50 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 25 pounds while walking.   Pushing or pulling up to 75 pounds infrequently or up to 115 pounds occasionally (no more than once per hour)

Ergonomic Risk Factors:

Repetition:  Repeating the same motion over and over again places stress on the muscles and tendons.  The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture:  Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity.  Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions: 

1. Bloodborne Pathogens Exposure Risk: Category B – MAY have exposure to blood or body fluids.
2. Fit Test required.

 Reporting Relationship:

Reports to Practice Manager 

Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. 

Pay is based on experience, skills and education.   If position is part-time, salary will be pro-rated based on scheduled hours.  The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $18.09- $24.24