Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Key Responsibilities

Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner.
Answer, screen, and route incoming telephone calls while providing exceptional customer service.
Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity.
Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals.
Register new patients and verify demographic, insurance, and billing information.
Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients.
Collect copayments, outstanding balances, and process patient payments in accordance with company policies.
Monitor patient accounts and assist with payment arrangements when appropriate.
Receive, screen, and appropriately direct scheduled and walk-in patients and visitors.
Maintain accurate, complete, and up-to-date electronic medical records (EMR).
Organize, file, retrieve, and maintain patient records and office documentation.
Coordinate with clinical staff to ensure efficient patient flow throughout the office.
Process incoming mail, correspondence, faxes, and other office documentation.
Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations.
Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs.
Maintain a clean, organized, and welcoming reception area.
Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards.
Follow all company policies, procedures, and quality standards.
Participate in ongoing training and professional development opportunities.
Perform additional administrative duties as assigned to support the practice.

Required Qualifications

High school diploma or equivalent required.
Minimum of three (3) years of customer service experience in a professional setting.
Previous experience in a medical office, physician practice, or healthcare setting preferred.
Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred.
Proficiency with Microsoft Office Suite.
Knowledge of medical terminology preferred.
Previous experience with insurance verification, appointment scheduling, and patient registration preferred.
Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required.

Knowledge, Skills & Competencies

Excellent interpersonal and customer service skills.
Strong verbal and written communication abilities.
Exceptional organizational and time management skills.
Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
Strong attention to detail and accuracy.
Professional telephone etiquette.
Ability to maintain confidentiality and exercise sound judgment.
Knowledge of medical office procedures, scheduling practices, and insurance verification.
Familiarity with Electronic Medical Record (EMR) systems.
Ability to work independently while contributing effectively within a collaborative healthcare team.
Commitment to providing compassionate, patient-centered care.

Medical Receptionist

About the role

Skills

Benefits

Full job details