Medical Receptionist

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country.  Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas.  Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.                 

About the Role:

The Medical Receptionist serves as the vital first point of contact for patients and visitors within a healthcare facility, ensuring a welcoming and efficient experience. This role is responsible for managing patient appointments, handling inquiries, and maintaining accurate records, which directly supports the smooth operation of medical services. The Medical Receptionist coordinates communication between patients, medical staff, and administrative teams to facilitate timely and effective care delivery. By managing sensitive patient information with confidentiality and professionalism, this position upholds compliance with healthcare regulations and privacy standards. Ultimately, the Medical Receptionist contributes to a positive patient experience and the overall efficiency of the healthcare environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant or equivalent.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical billing and coding processes.
• Familiarity with insurance verification and authorization procedures.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries regarding services, appointments, and billing.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate with medical staff to communicate patient needs and manage the flow of patients within the facility.
• Process patient payments and handle billing inquiries in a professional and accurate manner.
• Prepare and organize patient paperwork and documentation for medical staff review.
• Manage office supplies and ensure the reception area is clean, organized, and welcoming.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and smooth patient flow. Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR software and office technology enables accurate data entry, retrieval, and management of sensitive information while maintaining compliance with privacy laws. Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly. Additionally, attention to detail is critical in processing payments, verifying insurance information, and maintaining up-to-date records to support billing and administrative accuracy.