About the role

Emerald Coast Infectious Diseases is seeking a Medical Receptionist to serve as the first point of contact in their busy Gastroenterology office. The role focuses on managing patient flow, scheduling, and administrative support to ensure efficient clinic operations and a positive patient experience.

Skills

Patient Reception Customer Service Appointment Scheduling Patient Registration Insurance Verification Prior Authorizations Referral Coordination Electronic Medical Records Medical Records Management HIPAA Compliance Patient Communication Medical Terminology Microsoft Office Administrative Support Patient Flow Coordination Team Collaboration

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Life Insurance

Disability Insurance

Full job details

Job Details: Job Location: Legal Address - Fort Walton Beach, FL, Position Type: Full Time, Salary Range: $16.00 - $18.00Hourly, Emerald Coast Infectious Diseases / America Medical group is growing again! We are looking for an additional medical receptionist for our busy Gastroenterology office located in Fort Walton Beach . The Medical Receptionist serves as the first point of contact for patients and visitors in the practice. This role is responsible for providing exceptional customer service, managing patient scheduling, maintaining accurate medical records, verifying insurance information, and supporting the clinical team to ensure efficient daily operations. The ideal candidate is organized, compassionate, detail-oriented, and experienced in a healthcare setting. Key Responsibilities Patient Reception & Customer Service Greet patients, visitors, and vendors in a professional and courteous manner. Answer incoming phone calls and respond to patient inquiries. Check patients in and out for appointments. Maintain patient confidentiality in accordance with HIPAA regulations. Provide patients with forms, instructions, and educational materials as needed. Scheduling & Registration Schedule, reschedule, and confirm patient appointments. Coordinate follow-up visits, infusions, injections, laboratory appointments, and referrals. Register new patients and update demographic and insurance information. Manage appointment reminders and patient communication. Insurance & Administrative Support Verify insurance eligibility and benefits prior to appointments. Obtain prior authorizations and referrals when required. Collect co-pays, deductibles, and outstanding balances. Process patient paperwork, disability forms, and medical records requests. Scan, file, and maintain accurate electronic medical records (EMR). Medical Records & Documentation Maintain accurate patient information within the EMR system. Ensure all required documentation is completed before patient visits. Assist providers and clinical staff with administrative tasks as assigned. Monitor provider schedules to optimize patient flow and clinic efficiency. Team Collaboration Work closely with physicians, nurse practitioners, nurses, medical assistants, and billing staff. Assist in resolving patient concerns and scheduling conflicts. Support clinic operations to maintain a positive patient experience. Qualifications Qualifications: Able to pass a background check HS Diploma or Equivalent Preferred: Knowledge of medical terminology Experience with Electronic Medical Record (EHR) systems and Microsoft office applications In return for your commitment and hard work, we are willing to offer: $16-$18hr DOE For Full time Employees after 90 days: Medical, Dental & Vision through CIGNA Medical Plan 100% employer paid for Employees Disability and life insurance options available 5 days PTO After 1 Year: 10 days PTO 401k with company Match Qualifications: