About the Role

M.I.N.D is Michigan’s largest private, multi-specialty neurological practice, serving over 11,000 patients monthly with advanced care for brain, spine, and nervous system conditions. The Medical Receptionist role supports this mission by managing patient intake, scheduling, and financial records to ensure efficient front-desk operations.

Skills

Patient Reception Medical Office Administration Electronic Medical Records Insurance Verification Patient Intake Payment Processing Multitasking Customer Service Data Entry Scheduling Office Equipment Operation Technical Support

Full job details

Job Description – Medical Receptionist (30-32 hours/week)

Classification FSLA

Non-Exempt - hourly

Salary Grade/Level/Range

Experience, longevity, within company pay structure.

Reports to

Front Desk Manager

Summary/Objective
This job operates in a medical office facility. Sits at desk, routinely uses standard office equipment, computers, phones, photocopiers, scanner, filing cabinets and fax machines.

Essential Functions

Welcomes patients and visitors to the medical office.
Providing directions or information to patients to ensure they are in the right location for visit/procedure.
Assisting patients with digital check-in or manual completion of forms.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Scanning pertinent information into EMR including insurance, identification, and authorization documents.
Collects co-pays and processes patient payments.
Optimizes patients' satisfaction, provider time, and treatment room utilization by completing check-in of appointments in a timely fashion with the ability to multitask.
Act as the patient intake software liaison when technical issues arise.
Maintains operations by following policies and procedures; reporting needed changes.
Participates in the training of new staff members.
End of day balancing to ensure all payments have been posted and applied accordingly.
Handles all calls to the front desk as it relates to insurance and check in process.
Maintains a working relationship with the medical receptionists at satellite medical offices and staff members of other departments.
Other duties as assigned by management.

Physical Demands

This position requires the ability to bend or stand, sit as necessary and view computer screens for extended periods of time.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday between the hours of 6:00am and 10:00pm and Saturdays when necessary. Schedules may vary. Due to the nature of the work this position is not eligible for tele-commuting.

Travel

Minimal, between offices if needed.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and may be assigned additional duties as needed. Employee must adhere to all approved policies, procedures and philosophies.