Medical Receptionist

39 Paid Days Off Each Year

The Medical Receptionist acts as the first point of contact for patients when they enter the site and performs all clerical duties related to patients during both the check-in and the check-out process.  The Medical Receptionist is responsible for monitoring appointments and patient flow to minimize wait times, answer inbound calls, schedule appointments, collect data, complete reports, and perform all duties as assigned. 

Duties and Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Greets and accurately registers patients in the electronic medical record (EMR) verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. 
• Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

Required Knowledge, Experience, or Licensure/Registration 

• Two (2) years previous medical office experience preferred.
• Previous computer experience, particularly with an EHR and/or Microsoft Office products.
• Bilingual in English/Spanish or English/Polish preferred.
• Strong communication, customer service, and interpersonal skills.