About the role

Timberlane Lane Pediatrics seeks a Practice Support Specialist to serve as the primary point of contact for patients across three Vermont locations. The role involves managing appointment scheduling, patient check-in/out, and administrative duties to support a patient-centric pediatric healthcare team.

Skills

Medical reception Patient scheduling Customer service Data entry Insurance verification Cash handling Time management Communication skills Clerical skills Computer literacy Conflict resolution Professionalism Multi-tasking Telephone etiquette Record keeping

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Retirement plan

Health savings account

Flexible spending account

Employee assistance program

Full job details

Description

Timberlane Lane Pediatrics is looking for a dedicated Medical Receptionist to join our healthcare team. This position is a float position and will support or Burlington, Milton and South Burlington offices. Full or part-time positions available.

We are a patient/family-centric pediatric office, and the Practice Support Specialist is an integral part of the health care team as they are the first and last point of contact with our patient population.

Hours: Monday through Friday 8:15am am to 5:15 pm. This position also requires Saturday hours on a rotating basis. 8:15am to 12:15pmIt is imperative that the Practice Support Specialist carries themselves in a professional, helpful, sincere manner. Communication skills to include verbal, non-verbal and written must be of the highest quality. The Practice Support Specialist must be well versed on office scheduling policies and protocols, comfortable serving as an intermediary between the patient and the Timber Lane Pediatrics administration and clinical staff.

Responsibilities: The Practice Support Specialist must demonstrate competence when following established department policies and procedures for appointment scheduling. They must also demonstrate adequate clerical and computer skills necessary to carryout scheduling protocols. They must actively participate in quality improvement initiatives and strategies to improve the overall performance of the health center. They must have excellent time management and performance skills and must demonstrate the ability to meet the guidelines as outlines int the Primary Care Health Partners Handbook.

Welcome Patients and visitors in person or on the telephone at all 3 sites
Answer and handle incoming calls or direct calls and inquiries appropriately
Accurately schedule patient appointments
Facilitate patient flow by communicating late arrivals and delays with clinical staff
Sort and distribute incoming mail and faxes
Check in/ Check out patients at all 3 sites
Collect all necessary patient information, demographics and insurance
Collect all money due at check in, copays or past due balances
Make calls to collect money due on delinquent accounts
Daily cash-out and reconciliation of monies received
Compile and request completion of required paperwork for new patients
Work as a team player and support strategic vision
Offer new ideas to increase accuracy and efficiency
Actively attend and participate in staff meetings
Keeps up to date with trainings
Other Duties as assigned

Job Type: Full-time Pay: From $22.00 per hour Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8-hour shift
Day shift
Monday to Friday
Rotating Saturday

Work Location: In person