Medical Receptionist
American Family Care Fountain City
- Location
- Onsite (Knoxville, TN)
- Compensation
- $16 - $18/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 day ago
About the Role
American Family Care is a leading urgent care and primary care provider with over 2,300 clinics nationwide. This role supports clinic operations by managing patient registration, insurance verification, and billing to ensure efficient patient flow and high-quality service.
Skills
Patient registration
Insurance verification
Payment collection
Medical documentation
Customer service
Patient flow management
Microsoft Office
Data entry
Cash handling
Billing
Communication skills
Detail orientation
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Retirement benefit
Perks
- Flexible scheduling
Full job details
Benefits/Perks
- Great small business work environment
- Flexible scheduling
- Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
- Register patients, update patient records, verify insurance accurately and timely, and check patients out
- Determine, collect, and process patient payments and address collection and billing issues
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
- Complete cash control procedures and secure financial assets
- Maintain complete and accurate documentation
- Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.