About the Role

Carbon Health is a health technology company and modern healthcare provider simplifying access to care through its EHR platform and patient app. The Medical Receptionist role supports urgent care operations by managing patient registration, scheduling, and administrative tasks to ensure an exceptional patient experience.

Skills

Patient Registration Medical Insurance Verification Customer Service Scheduling Google Suite Data Entry Multitasking Time Management Communication Medical Terminology Administrative Support Conflict Resolution

Full job details

About the role

The Medical Receptionist position is responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience. This role offers the opportunity to see how an urgent care operates and work alongside a team of dedicated healthcare providers. This position is ideal for those who wish to pursue a career in health care. This is a fast-paced role that calls for the ability to multitask, think on your feet and work independently. We are looking for someone who is patient focused, empathetic and positive. This role is critical to the entire patient experience. We are looking for someone with availability and flexibility to work weekdays, weekends and some holidays.

What you'll do

Be the first and last interaction with our patients
Greeting patients and acting as a resource
Schedule patients through different modalities
Introduce the Carbon app to patients
Verify insurance and collect copayments
Administrative work such as writing referrals and preparing lab paperwork
Work collaboratively on projects with clinical leadership to enhance the patient experience

Qualifications

Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred
Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
High school diploma or equivalent
At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
Must be able to multitask effectively; critical time management skills necessary
Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
Excellent customer service skills