Medical Receptionist

Description

Job Title: Medical Receptionist

FLSA Status: Non-Exempt

Job Type: Full Time

Work Locations: Hudson (WI), Maplewood, Roseville, & Remote, when assigned - not guaranteed

Schedule and Work Location

This is a flexible, multi-location position that supports both our front desk and call center operations. The employee will be scheduled to work onsite as a medical receptionist at our Hudson (WI), Maplewood, and Roseville locations based on staffing and business needs. When onsite receptionist coverage is not needed, the employee may be assigned to call center duties, which may be performed remotely.

The schedule, work location, and assigned responsibilities may vary from week to week. There is no guaranteed number of call center or remote workdays. Candidates must be comfortable traveling between all three clinic locations and transitioning between receptionist and call center responsibilities as needed.

Education and Experience:

• High school or equivalent required.
• 3+ years of medical office experience required
• Prior customer service experience required.

Required Skills:

• Knowledge of medical terminology.
• Warm and welcoming bedside manner.
• Exceptional teamwork skills.
• Always maintains professional appearance and demeanor.
• Reliable and dependable.

Job Summary:

As a Medical Receptionist, you will be the first point of contact for patients. Cheerfully greeting and checking in-patients, scheduling patient visits, and acting a liaison between medical staff and patients.

Responsibilities:

• Greets and checks-in patients scheduled visits; registers demographic information and processes payment plans and copays.
• File/scan Medical records and patient correspondents.
• Check all insurance for accuracy, make necessary phone calls.
• Answer all calls timely and with courtesy and direct all calls to appropriate parties.
• Check VM for messages, distribute accordingly.
• Confirm next day appointments are accurate and all information is verified.
• Assist with all incoming fax messages.
• Schedule appointments, accurately and efficiently.
• Preparation of new patient charts.
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
• Monitor Contact Emails and follow proper protocol.
• Knowledge of services rendered.
• Order office supplies as need.
• Follow HIPAA and OSHA policies.
• Other duties as assigned.

Requirements

Work Environment:

While performing the duties of this job, the employee regularly works in a clinic setting. Occasional travel to other locations is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk, hear and smell. The employee must be able to sit for 90% of the workday. The employee must be able to lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Benefits:

• Paid time off
• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Disability Insurance
• Paid Holidays

Mission Statement:

The mission for Tareen Dermatology is to provide compassionate, state of art dermatologic care to each patient with emphasis on early diagnosis, patient education, and comprehensive skincare.

Our vision is to exceed the patient’s expectations by providing individualized, expert, and ethical care. We seek to be a leader in medical, surgical, and cosmetic dermatology and to always give back through service in our community.

Tareen Dermatology is an E-Verify employer. As part of the hiring process, we use E-Verify to confirm the identity and employment eligibility of all newly hired employees.