Medical Receptionist
ReFocus Eye Health
- Location
- Onsite (Providence, RI)
- Employment
- Full-time
- Level
- Mid Level
About the role
ReFocus Eye Health is a multi-specialty ophthalmology group seeking a motivated Front Desk Representative to serve as the primary point of contact for patients. The role ensures a smooth patient experience through efficient scheduling, check-ins, and administrative support within a collaborative medical team.
Skills
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- PTO
Full job details
Description
Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!
Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.
Your Impact:
- Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
- Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
- Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
- Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
- Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.
- Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
What You'll Bring/Requirements:
- Reliability, a positive attitude, and excellent teamwork skills.
- Strong communication and interpersonal abilities.
- Proficiency in data entry and computer skills.
- Ability to thrive in a fast-paced environment.
- Exceptional customer service skills.
- Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
- Must hold a high school diploma or equivalent.
Bonus Points:
- Prior experience in ophthalmology.
- Familiarity with Electronic Medical Records (EMR).
Perks & Benefits:
- Competitive 401(k) with matching.
- Comprehensive health, dental, and vision insurance.
- Disability and life insurance.
- Flexible spending account.
- Generous paid time off.
Important Details:
- Must be able to travel to multiple locations (if applicable).
- Availability for evenings and weekend rotations (if applicable - varies by practice).
- Ability to handle a high-volume practice.
- This position is in person.
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
Refocus is an equal opportunity employer and we value diversity.