Medical Receptionist

Job Title: Medical Receptionist

Department: Patient Care Front Desk

Reports: East Region Supervisor

Employment Status: Non-Exempt

Supervisory Responsibilities: None

About the Role:

The Medical Receptionist at North Florida Pediatrics serves as the vital first point of contact for patients and visitors within a healthcare facility, ensuring a welcoming and professional environment. This role is essential in managing patient flow by efficiently scheduling appointments, verifying patient information, and coordinating communication between patients and medical staff. The Medical Receptionist is responsible for maintaining accurate and confidential patient records, handling billing inquiries, and facilitating smooth administrative operations. By managing multiple tasks with attention to detail and empathy, the receptionist supports the overall efficiency and quality of patient care. Ultimately, this position contributes significantly to patient satisfaction and the seamless functioning of the healthcare service.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency in using electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.
• Valid driver's license.
• Must be available to work on weekends as needed.

Preferred Qualifications:

• Certification as a Medical Receptionist or in Medical Office Administration.
• Experience with insurance billing and coding processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Multilingual abilities to assist a diverse patient population.
• Advanced proficiency in scheduling software and electronic communication tools.

Responsibilities:

• Greet and welcome patients and visitors promptly and courteously, providing assistance as needed.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Verify patient insurance information and collect co-payments or fees at the time of service.
• Maintain and update patient records accurately while ensuring confidentiality and compliance with healthcare regulations.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate medical personnel.
• Coordinate communication between patients, healthcare providers, and administrative staff to facilitate smooth operations.
• Manage the reception area to ensure it is organized, clean, and professional at all times.
• Assist with billing processes, including processing payments and handling insurance claims documentation.
• Must be willing to travel as needed.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and accurate documentation. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance companies, facilitating clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables the receptionist to handle data entry, billing, and correspondence accurately and securely. Problem-solving skills are applied when addressing patient concerns or scheduling conflicts, maintaining a smooth workflow. Additionally, attention to detail and confidentiality are critical in managing sensitive patient information in compliance with healthcare regulations.