Medical Receptionist (Main ED) Nights - Vanderbilt Clarksville Hospital

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

VCH Emergency Room - Main

Job Summary:

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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The Main ED Unit is in need of a full-time nightshift Medical Receptionist to join the team! This position will be located at our Vanderbilt Clarksville Hospital.

Why Vanderbilt?

VUMC Benefits start on Day One!
We care for our team members with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance
• 403b Retirement Plan with Company Match
• Generous Paid Time Off
• Tuition Assistance
• Career Growth Ladder Opportunities

Shift: 

6:45PM - 7:15AM / (3) 12-hour weekly dayshifts with weekend shift requirements. Shifts will rotate weekly. This unit is open Monday - Sunday.

Key Responsibilities:

• Assist with the delivery of patient care and maintenance of unit environmental standards under the supervision of a licensed nurse.
• Assists with day-to-day delivery of patient care.
• Facilitates efficient and safe patient care and flow by following work area standards.
• Serves as a liaison for communication and education of patient and family needs.
• Supports unit operations and patient flow by maintaining supplies, equipment, and unit environmental standards.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.         

Technical Capabilities:

• CLINICAL COMPETENCIES (Novice): Demonstrates competence with interventions (such as point of care testing, vital signs, etc.) in practical applications of moderate difficulty.
   
• CARE PARTNER PATIENT DOCUMENTATION (Novice): Independently works with clinical applications for patient documentation.
   
• ENVIRONMENT OF CARE (Novice): Demonstrates ability to set up and maintain patient rooms, supplies, and equipment. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering environment of care services while requiring some support and instruction from others. Able to train and educate peers by setting the example, giving technical support, providing leadership, and generally elevating the level of performance of others while on the job.  Models CREDO behaviors.
   
• PLANNING & ORGANIZING (Novice): Demonstrates ability to anticipate basic resource needs, identify discrete tasks, participates in goal setting, define dependencies, schedule activities, meet deadlines, and organize work for own assignments and responsibilities. Appropriately matches equipment, and capital resources to task demands. Prepares and presents clear and accurate status reports on patient care assignments. Address problems and obstacles before they arise. Adapt to changes in major assignments while maintaining expectations. Understands and identifies with the basic goals and values of the organization.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.