Medical Receptionist/Medical Assistant - Urgent Care

Bargaining Unit: Outpatient Clinics - EA

Rate of Pay: $29.37/hour + DOE

Summary
Assists the physician or mid-level practitioner in the examination and treatment of patients performing technical services; within the scope of practice of the medical assistant, both in family and specialty care. This position also will assist in the daily clerical/receptionist operations of the MSC Clinics.

• Interviews patients, obtains vital signs and documents this information in the patient record.
• Prepares treatment rooms for examination of patients and special procedures. Drapes patients as needed and positions instruments and equipment.
• Follows the policy for cleaning and/or processing instruments for sterilization and demonstrates proper sterile technique.
• Safely operates and maintains medical equipment as directed by the supervising physician/designee and policy.
• Obtains test results and records as requested by the medical provider.
• Administers intramuscular, subcutaneous and intradermal injections; verifying correct medication and dosage with licensed clinical staff and obtaining needed consent.
• Routine Clinical Laboratory Improvement Amendments (CLIA) waived laboratory testing, as directed by the supervising physician/designee.
• Performs ear lavage for ear wax removal.
• Reinforces patient education materials/instructions under specific written authorization of the medical provider.
• Completes all tasks daily as assigned.
• Enters data into the computer as needed to maintain office and patient records; has ability to accurately access and maintain information on various Electronic Medical Record (EMR) systems.
• Obtains prior authorization for medications.
• Maintains par levels of medical supplies and medications. Keeps rooms well-stocked and organized per practitioner preferences. Reports deficiencies to Clinic Supervisor or Lead for ordering.
• Ensures all outdated supplies, materials and medications are discarded and replaced per policy.
• Maintains cleanliness of patient exam rooms.
• Receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner.
• Retrieves messages and performs follow-up on them; utilizing medical assisting skills. Answers telephones and gives information to callers or routes as appropriate.
• Maintains and schedules appointments; using advance knowledge of clinical needs to ensure accurate schedules are maintained. Informs staff of significant schedule changes. Informs physician of commitments, surgeries and meetings.
• Documents and follows up as appropriate on no show appointments.
• Registers patients; inquires with all returning patients as to changes in address, phone and insurance information.
• Prints and updates schedules for all practitioners.
• Pull daily charts and attach super bills, and any required paperwork.
• Advanced knowledge of billing work queues and processes.
• Prepares daily charge batch. Collects payments and office co-pays, deductibles and self-pay balances at time of service. Maintains an accurate cash box.
• Using medical assisting skills completes various forms and authorizations for patients.
• Schedules diagnostic tests and/or surgeries per specific physician practice.
• Handles flow of patient reports, ensuring appropriate practitioner review and signatures.
• Files/scan reports in the medical record, and files and retrieves charts into and from filing system.
• Maintain par levels of all forms and office supplies and report any deficiencies to Practice Lead.
• Works closely with clinic leads and preceptors on clinic processes/procedures including training of staff as needed.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
No educational requirement

• Within 3 months of hire into job
• Only required for employees working in Nevada. 

• Within 3 months of hire into job

• One-year experience as a medical assistant and customer/patient service position.
• Experience as medical assistant in a medical office, working in a clinical setting with patients and handling charts.
• Bi-lingual Spanish.