Medical Receptionist- Orland Park

Medical Receptionist – Orland Park (Bilingual in Arabic & English)

Job Summary

Salary: $20.00–$23.00 per hour
Location: Orland Park, IL
Schedule: Full-Time
Language Requirements: Bilingual in Arabic and English

The Medical Receptionist is responsible for serving as the first point of contact for patients and visitors at our Orland Park clinic. This role ensures a welcoming, organized, and efficient front-office experience while supporting the clinical team with administrative tasks, including appointment scheduling, insurance verification, prior authorizations, and patient communication.

The ideal candidate is fluent in Arabic and English, has strong organizational and communication skills, and is passionate about providing compassionate, patient-centered care.

Roles and Responsibilities

Front Office & Patient Experience

• Greet and check in patients upon arrival, providing a warm and professional welcome.
• Answer and manage incoming phone calls in both Arabic and English, taking accurate messages and directing inquiries to the appropriate staff.
• Schedule patient appointments, manage the clinic calendar, and coordinate provider availability.
• Assist patients with check-out, including scheduling follow-up appointments and providing visit-related instructions.
• Communicate effectively with Arabic-speaking patients and families to support a positive patient experience.

Insurance & Prior Authorizations

• Verify patient insurance eligibility and benefits before appointments.
• Obtain and track prior authorizations for medications, procedures, and diagnostic tests as requested by providers.
• Communicate with insurance companies, pharmacies, and third-party vendors to resolve authorization issues.
• Maintain accurate records of authorization requests and approvals in the electronic medical record (EMR).

Administrative & Clinical Support

• Collect and update patient demographic and insurance information in the EMR.
• Assist with processing referrals to specialists and coordinating care with external medical offices.
• Manage incoming and outgoing faxes and ensure timely distribution to the appropriate team members.
• Maintain a clean, organized, and professional front office and waiting area.
• Support the clinical team with administrative tasks, including preparing patient charts, scanning documents, and maintaining accurate records.
• Assist with daily clinic operations and communicate scheduling updates as needed.

Compliance & Documentation

• Maintain the confidentiality of all patient medical, financial, and personal information in accordance with HIPAA regulations.
• Ensure patient documentation is accurate, complete, and properly maintained in the EMR.
• Follow company policies and procedures related to patient privacy, documentation, and front-office operations.

Other Duties

• Participate in team meetings and training sessions as required.
• Collaborate with providers, clinical staff, and administrative team members to support efficient clinic operations.
• Perform other administrative duties as assigned.

Qualifications and Education Requirements

Experience & Education

• High school diploma or equivalent required; an associate degree or medical office certification is preferred.
• Minimum of 1–2 years of experience in a medical office, front desk, or healthcare administrative setting preferred.
• Experience with insurance verification and prior authorizations strongly preferred.
• Previous experience working with diverse patient populations is an advantage.

Skills & Competencies

• Fluency in Arabic and English is required, including the ability to communicate effectively with patients in both languages.
• Proficiency with EMR systems, such as Ethizo, Epic, or Cerner, preferred.
• Familiarity with insurance verification, referrals, and prior authorization processes.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to handle challenging patient interactions with professionalism, empathy, and composure.
• Self-motivated, dependable, and able to work independently as well as collaboratively within a team.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word, preferred.
• Ability to work a full-time schedule in the Orland Park clinic.

About Community Physicians

At Community Physicians, we are a dedicated, multi-specialty medical group focused on providing exceptional, relationship-based care to older adults in skilled nursing, post-acute, and outpatient settings. Our mission is to improve health outcomes, enhance care transitions, and preserve the dignity of every patient we serve.

Why You Should Join Us

1. Purpose-Driven Work
Make a meaningful difference in patients' lives by helping them access quality healthcare and navigate their medical appointments with confidence.

2. Collaborative and Supportive Environment
Work closely with providers, clinical staff, patients, and families to support seamless, compassionate, and coordinated care.

3. Clinical Excellence and Innovation
Be part of a growing medical group committed to improving patient access, continuity of care, and the overall healthcare experience.

4. Professional Growth and Development
Develop your healthcare administration skills while contributing to the continued growth and success of our clinical operations.

5. A Culture of Compassion and Respect
Join a team that values empathy, professionalism, teamwork, and treating every patient with dignity and respect.

If you are bilingual in Arabic and English, enjoy helping patients, and are looking for a full-time opportunity in a medical office, we encourage you to apply and join the Community Physicians team.