About the role

Trinity Health IHA Medical Group seeks a Medical Receptionist to serve as the first point of contact for patients in Pontiac, Michigan. The role focuses on delivering compassionate patient care while supporting efficient office operations and provider coordination within a mission-driven healthcare environment.

Skills

Patient Reception Patient Check-In Registration Verification Insurance Verification Appointment Scheduling Phone Support Message Routing Payment Collection Billing Support Patient Communication Paperwork Processing MyChart Support Patient Records Management Customer Service Office Operations Team Collaboration

Full job details

Employment Type:

Full time

Shift:

Day Shift

Description:

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.

General Requirements:

EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

Day-one benefits for eligible team members with no waiting period.
Opportunities for career growth and professional development.
Supportive, team-oriented workplace culture.
Meaningful work helping patients access the care they need.
A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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