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Family Health Centers of Southwest Florida Inc

Medical Receptionist - Women's Health

Family Health Centers of Southwest Florida Inc

Location
Onsite (Fort Myers, FL)
Employment
Full-time
Level
Entry Level
Posted 3 days ago

About the Role

Family Health Centers of Southwest Florida is a non-profit organization providing accessible healthcare services across Lee, Charlotte, and Western Hendry counties. This role supports the Women's Health department by managing patient intake, appointments, and administrative tasks to ensure high-quality care.

Skills

Medical reception Customer service Electronic health records Patient registration Insurance verification Telephone etiquette Data entry Medical terminology Organizational skills Interpersonal skills Typing Multitasking Bilingual Conflict resolution Medical triage

Benefits

  • Paid time off
  • Paid holidays
  • Health benefits
  • Pension

Perks

  • Bonuses

Full job details

Description

Excellent opportunity to join a stable company providing patient care in Women's Health. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!


POSITION DESCRIPTION:

Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.


DETAILED DUTIES AND RESPONSIBILITIES:

  • Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
  • Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
  • Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
  • Answers telephone calls using proper protocol. Reschedules patients' appointments, notifies patients of any changes in appointments.
  • Properly records "No Shows" and updates scheduler system information. Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints.
  • Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner.
  • Performs additional duties, such as translation, as may be required.
  • Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
  • May be asked to function in this capacity as staffing needs dictate.
  • Verification of and authorization by insurance. Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.
  • Other duties as required.

Requirements

TRAINING AND EXPERIENCE:

  • High School Diploma, GED or equivalent training and experience
  • Prior medical receptionist experience preferred
  • Ability to perform multiple tasks.
  • Basic math and computer skills


SPECIAL REQUIREMENTS:

  • Bilingual English/Spanish preferred
  • Pleasant phone manners and professional appearance
  • Excellent customer service skills


KNOWLEDGE, SKILLS AND ABILITIES:

  • Good organizational skills
  • Ability to manage multiple tasks simultaneously Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
  • Computer literate, with good typing skills, 35 WPM
  • Working knowledge of medical records and electronic health record system