Metabolic Medical Assistant Program Coordinator

About the role

1.Clinical Support & Clinic Operations

• Prepare examination rooms and ensure clinical spaces are clean, organized, and ready for patient visits.
• Room patients, obtain vital signs and intake measurements, and escort patients as needed.
• Track patient attendance and support daily clinic flow.
• Assist physicians and nurse practitioners with examination preparation and in-clinic procedures.
• Provide basic patient education and communicate urgent patient concerns to the appropriate clinical provider.
• Support approximately 90 weekly patient visits by ensuring supplies, equipment, and clinical spaces are prepared.

2. Medication & Inventory Management

• Manage and monitor GLP-1 medication inventory and supplies.
• Assist with medication preparation and labeling under appropriate clinical supervision and within applicable scope of practice.
• Maintain medication refrigeration and temperature logs.
• Follow established medication storage, handling, and disposal procedures.
• Monitor inventory levels and coordinate timely replenishment of medications and clinical supplies.
• Ensure medication and supply records are accurate and up to date.

3. Laboratory & Procedure Coordination

• Assist with in-clinic laboratory kits and specimen collection workflows.
• Handle and prepare specimens for processing in accordance with established protocols and applicable scope of practice.
• Coordinate laboratory courier pickups and ensure specimens are properly prepared for transport.
• Verify laboratory requisitions and related documentation are complete.
• Coordinate laboratory services and communicate with external providers as needed.

4. Patient Coordination & Care Navigation

• Serve as a primary point of contact for patients regarding scheduling, onboarding, appointments, and general communication.
• Coordinate patient appointments, follow-ups, referrals, and external provider communication.
• Support metabolic and psychiatric assessment workflows.
• Assist with patient navigation throughout the program and help ensure necessary information is collected and documented.
• Track patient progress metrics and maintain organized electronic medical records (EMR).
• Help patients understand program processes and available resources.

5. Program Administration & Practice Support

• Support daily administrative operations and maintain organized program documentation.
• Assist with billing coordination, financial administration, and payment-related documentation.
• Maintain office and clinical supply inventory and perform routine equipment checks.
• Report facility maintenance concerns and ensure the practice environment remains organized.
• Develop and maintain patient education materials, digital resources, and program documentation.
• Support communication and coordination between clinicians, laboratories, and external partners.

• Bachelor's degree or equivalent combination of education and relevant experience.
• 1–3 years of experience in healthcare, behavioral health, medical assisting, nutrition, or wellness.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with electronic medical records (EMR), scheduling platforms, and Microsoft 365.
• Ability to manage multiple responsibilities in a fast-paced clinical environment.
• Strong patient service skills and a professional, compassionate approach.

Preferred:

• Experience in metabolic health, psychiatry, or lifestyle medicine.
• Familiarity with continuous glucose monitors (CGM), wearable devices, and metabolic health tracking.
• Experience with private-practice billing or cash-pay healthcare models.
• Familiarity with laboratory coordination and clinical inventory management.
• Experience with digital outreach, patient education, or community engagement.

Skills & Competencies

• Patient-centered communication and service.
• Clinical organization and attention to detail.
• Medication and inventory management.
• Time management and coordination.
• Ability to work independently and collaboratively within a small clinical team.
• Adaptability and problem-solving.
• Professionalism and discretion when handling confidential patient information.