Benefits:

Dispatch Duties & Responsibilities

Answer and return phone calls — take messages, direct calls to the appropriate personnel, and provide clear, accurate responses to general client questions.
Schedule clients — collect required trip information, input data accurately, and schedule transportation in alignment with company procedures.
Inspect vehicles — ensure vehicles are ready for service, properly equipped, and meet safety and cleanliness standards.
Issue driver keys and paperwork — distribute keys, trip sheets, and required documentation at the start of each shift.
Intake and count inventory — maintain accurate counts of wheelchairs, gurneys, and other equipment to support daily operations.
Collect paperwork and keys — ensure all trip documentation and keys are returned, reviewed, and properly filed.

Education

Experience

Customer service experience: 2 years required — must demonstrate strong communication skills and the ability to assist clients professionally in person and by phone
Dispatch experience: 2 years required — including scheduling, routing, and coordinating transportation logistics in a fast‑paced environment
Hospital/Clinic Coordination (Preferred/Highly Valuable)
- Experience communicating with hospital staff, discharge planners, nurses, case managers, and clinic personnel
- Ability to gather accurate trip details from medical facilities, confirm patient readiness, and coordinate stretcher or wheelchair transport
- Familiarity with medical terminology, patient mobility levels, and facility procedures
Technology proficiency — comfort using computer programs, scheduling software, and multi‑line phone systems; general software knowledge is helpful

Receptionist Skills & Competencies

Professionalism — Serve as the first point of contact for clients, visitors, and medical partners. Your appearance, tone, and behavior set the standard for the entire organization.

Communication Skills — Greet clients, identify their needs, and provide clear, accurate assistance. Most communication will be verbal — both in person and over a multi‑line phone system — requiring confidence, clarity, and patience.

Interpersonal Skills — Work closely with clients, drivers, medical staff, and internal team members. Handle stressful interactions with empathy and maintain composure even when others are having a difficult day.

Nerves of Steel — Remain calm, focused, and decisive when emergencies or urgent situations arise. You may be the first person who must respond, gather information, and take appropriate action.

Technology Skills — Operate a multi‑line phone system, scheduling software, dispatch tools, and basic computer programs. Maintain smooth call flow while managing incoming and outgoing communication.

Organization — Keep yourself and the workspace organized. Support office operations by maintaining order, stocking supplies, and ensuring documents, keys, and equipment are properly managed.

Multitasking Capability — Handle phone calls, walk‑ins, scheduling tasks, and daily responsibilities simultaneously. Maintain accuracy and professionalism without becoming overwhelmed or neglecting any client or driver.

Job Type: Full-time

Schedule:

COVID-19 considerations: Office sanitized daily, visitors and workers temperature taken at all times, and masks mandatory as required.

Work Location: In person

NEMT Dispatcher & Patient Services Coordinator

About the Role