Off-Shift Supervisor, Laboratory Pre-Analytical Phlebotomy and Processing
University Hospitals
- Location
- Onsite (Cleveland, Ohio)
- Employment
- Full-time
- Level
- Senior Level
Posted 1 week ago
About the role
University Hospitals seeks a Supervisor to oversee daily pre-analytical laboratory operations, including staff scheduling, training, and performance management. This role ensures high-quality patient care and compliance with safety and documentation standards within a complex medical laboratory environment.
Skills
Laboratory operations
Staff supervision
Specimen collection
Accessioning
Processing
Quality standards
CPT coding
ICD coding
HCPCS coding
Laboratory terminology
Hospital information systems
Communication skills
Problem solving
Laboratory instrumentation
Personnel management
Safety standards
Perks
- Free parking
- Tuition reimbursement
Full job details
Joining our team comes with several benefits, including:
Competitive hourly rate
- Free parking
- Tuition reimbursement
A Brief Overview
The Supervisor, Laboratory Pre-Analytical supervises and coordinates the daily operations of Hospital Laboratory Pre-analytics or Client Services and Charge Capture Teams in collaboration with the Manager and Director. This position supports communication and is a resource for team members, other departments, providers, patients, and/or families.
What You Will Do
- Oversees and supervises the daily operations of pre-analytics or client services and charge capture under the technical supervision of the Laboratory Manager to provide high-quality, patient care with an effective team.
- Supervises daily activities of team members (scheduling, inventorying, general needs, timecards, etc.) and provides coverage to front line operations to maintain business continuity, managing staffing levels to departmental volumes.
- Acts in a supportive role to the Laboratory Manager and Director.
- Coaches and mentors team members while ensuring accountability through ongoing guidance and feedback to ensure the highest level of quality.
- Maintains personnel records, evaluates performance of staff, including annual reviews and competencies, documents accordingly
- Identifies training needs and facilitates training for new and existing team members on departmental policies and procedures. Oversees new team member training and sign off.
- Participates in organizational and interdepartmental committees to promote change and improve laboratory service and quality, identifies potential process improvement activities, executes needed change, and reinforces the customer service excellence guidelines among team members.
- Provides timely communication between team members and leadership.
- Implements safety standards and ensures a safe work environment.
Additional Responsibilities
- Serves as an alternate to Coordinator Pathology Education, Pathology Administration when needed.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
- High School Equivalent / GED (Required)
- Associate's Degree Medical Laboratory Technician (Preferred) or
- Bachelor's Degree Medical Laboratory Science (Preferred)
- 5+ years of experience in a highly complex medical laboratory (Required) and
- 1+ years of experience as supervisor/coordinator (Preferred)
- Thorough knowledge of testing procedures and quality standards. (Required proficiency)
- Understanding and application of CPT, ICD, and HCPCS coding appropriateness to process clean compliant orders. (Required proficiency)
- Advanced knowledge of medical/laboratory terminology. (Required proficiency)
- Extensive knowledge of laboratory operations to include customer service, specimen collection, accessioning, and processing. Appropriate technical and clinical expertise. (Required proficiency)
- Strong computer skills in laboratory and hospital information systems. (Required proficiency)
- Excellent written and verbal communication skills. (Required proficiency)
- Strong problem solving skills (Required proficiency)
- Technical expertise the area of lab testing and processing (Required proficiency)
- Awareness of lab instrumentation and testing (Required proficiency)
- Medical Lab Technician (MLT-ASCP) (Preferred) or
- Medical Laboratory Scientist (MLS-ASCP) or equivalent certification (Preferred)
- Standing Frequently
- Walking Frequently
- Sitting Rarely
- Lifting Frequently up to 50 lbs
- Carrying Frequently up to 50 lbs
- Pushing Frequently up to 50 lbs
- Pulling Frequently up to 50 lbs
- Climbing Occasionally up to 50 lbs
- Balancing Occasionally
- Stooping Frequently
- Kneeling Frequently
- Crouching Frequently
- Crawling Occasionally
- Reaching Frequently
- Handling Frequently
- Grasping Frequently
- Feeling Constantly
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Constantly
- Eye/Hand/Foot Coordination Constantly
- 10%25