Optometry Medical Assistant/Patient Services Representative

Job Details: Job Location: Eastside Health Center - PORT ANGELES, WA 98362, Position Type: Full Time, Salary Range: $21.85 - $25.16 Hourly, Job Title: Optometry Medical Assistant/Patient Services Representative  Department: Vision  Reports To: Clinic Operations Manager  FLSA Status: Non-Exempt  Summary:  Perform day-to-day functions of the clinics Eyecare department. Assisting with patient intake, preliminary testing and administrative tasks to ensure smooth clinic operations, a welcoming environment and excellent patient experiences while exemplifying a patient-centered service demeanor.   PRIMARY ACCOUNTABILITIES  Answers phone calls  Registers new patients  Verifies patient data/insurance information in Electronic Health Record (EHR) and update when needed  Acts as a liaison between patients and Optometrist(s) to assure patient continuity of care  Assists patients with questions and helps direct them to the proper clinic resources  Greets and checks in all patients and visitors.  Collects payment for services (i.e.) copays  Monitors patient wait times and notifies patients of delays  Prepare patients for eye exams and procedures  Performs threshold visual field exams, OCT scans and Retinal Photographs  Record patient medical histories and update electronic health records (EHR)  Perform preliminary vision tests (e.g., visual acuity, tonometry, autorefraction)  Assist with contact lens fittings and patient education  Maintain cleanliness and organization of exam rooms and equipment  Schedule appointments (initial and follow up) and manage patient flow  Support optometrists during procedures and follow-up care  Ensure compliance with HIPAA and clinic protocols  Assist Pediatric Medicaid patients in selecting frames   Order and dispense eyewear to Pediatric Medicaid patients  Perform adjustments and minor repairs to eyewear for Pediatric Medicaid patients  Operational Excellence  Uses professional skills to the best of their ability  Provides a positive patient-centered experience for every patient  Considers safety of patients and works to help provide a safe environment  Maintains a current up-to-date knowledge of new policies and procedures  Works to create an efficient, highly productive environment utilizing LEAN methodology  Adhere to all NOHN policies and procedures  Other duties as assigned  Relationship Management  Works collaboratively with all staff, providers and leadership  Engages others as part of a team-oriented philosophy  Qualifications: QUALIFICATIONS  Education: High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.   Experience and Skills:  Ability to perform routine assignments independently  Possess basic computer skill and knowledge  Demonstrate attention to detail and organizational skill  Ability to multi-task  Uphold the mission, values, and principles of the organization  Create and maintain a positive, team-based culture  Language: Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus.   Attendance: Regular attendance and punctuality are expected and required.  Physical Demands:   Must be able to walk intermittently for 8 hours.  Some standing, sitting, bending, occasional lifting.  Use hands and fingers to continually manipulate a keyboard.  Must be able to verbally communicate and hear.  Viewing the computer for 8 hours.  Work Environment: Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.  Benefits: Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.   Equal Opportunity Employer: North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.