Palliative Medicine Clinic Coordinator - Medical Assistant

Company Description

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

Job Description

Location: 1221 Sixth St. Suite 211   Traverse City, MI 49684

Schedule:  40 Hours Weekly - Monday - Friday on Days from 8 AM – 5:00 PM

Position Summary
The Palliative Medicine Clinic is seeking a compassionate, detail-oriented Medical Assistant (MA) to provide clinical and administrative support in a busy ambulatory palliative care clinic practice. This position is Monday through Friday, 8:00 AM to 5:00 PM.

Palliative Medicine serves patients living with serious, life-limiting, or life-threatening illnesses. Our team supports patients and families experiencing uncontrolled physical or emotional symptoms, navigating complex medical decisions, completing advance care planning documents, and discussing goals of care. The MA is an essential liaison between patients, caregivers, and providers and helps create a welcoming, organized, and responsive clinic environment and experience.

A Day in the Life 

• As a Medical Assistant in the Palliative Medicine Clinic, you will provide both clinical and administrative support to patients living with serious illness and to the providers who care for them. You will help create a welcoming, compassionate, and organized experience for patients and their caregivers.
• You will be a key point of contact for patients in clinic and by telephone. You will room and prepare patients for visits; obtain weight and vital signs; review medications; collect symptom information, including Edmonton Symptom Assessment System (ESAS) scores; and identify the patient’s priority concerns for the visit.
• You will assist with pre-visit planning for in-person and virtual appointments, medication reconciliation, advance care planning document review, and coordination of records needed for new palliative care consultations.
• You will use basic telephone triage skills to gather symptom information, prioritize patient needs, communicate concerns to providers, support medication refill workflows and prior authorizations, and complete proactive symptom or comfort follow-up calls as directed.
• You will help the clinic run smoothly by maintaining exam-room supplies, supporting accurate documentation in Cerner PowerChart, collaborating closely with the palliative care team, and ensuring patients and families receive timely, compassionate support throughout their care.

Qualifications

What’s Required  

• Associates degree preferred - In lieu of an associate’s degree, directly related experience may be accepted.

• Minimum of one year of experience as a medical assistant - preferred

• Minimum of two years of progressively increased responsibility in a clinical or health related setting required 

• Medical Assistant (CMA) preferred

Preferred Qualifications

• Experience or interest in palliative medicine, hospice, serious-illness care, oncology, geriatrics, or a related clinical setting.
• Familiarity with symptom-management medications used for pain, mood, appetite, nausea, and constipation.
• Experience with telephone triage, medication reconciliation, prior authorizations, and electronic health record documentation.
• Familiarity with advance care planning documents and workflow, including review of completed documents for required signatures and support for appropriate scanning or upload within scope of practice.
• Interest in quality improvement, data collection, and optimizing clinical workflows.

Additional Information

Are you Munson Material? Apply today! 

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.