Patient Care Coordinator II (Medical Assistant), Neuro Surgery SNHC

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Day - 08 Hour (United States of America)

Join Our Neurosurgery Team!
Stanford Health Care is seeking a highly motivated, organized, and dedicated Patient Care Coordinator II (PCC II/Medical Assistant) to join our dynamic Neurosurgery team.

Our Neurosurgery department offers a fast-paced, collaborative, and team-oriented environment where patient-centered care is at the heart of everything we do. As a PCC II, you will play an essential role in coordinating patient care, supporting our providers, and ensuring a seamless patient experience.

We are looking for individuals who are passionate about healthcare, thrive in a team environment, demonstrate initiative, and are committed to delivering exceptional patient care.

Position Overview
The Patient Care Coordinator II serves as a key point of contact for patients, providers, and multidisciplinary care teams. This role requires strong organizational skills, attention to detail, adaptability, and the ability to manage multiple priorities in a complex specialty care environment.

Our PCCs are cross-trained in both front-office and back-office responsibilities, providing opportunities to develop a broad range of clinical and administrative skills while supporting the daily operations of our Neurosurgery clinics.

Key Responsibilities
Patient Care & Clinical Support
• Room patients, obtain vital signs, and prepare patients for provider visits.
• Prepare examination and procedure rooms, ensuring necessary supplies and equipment are available.
• Assist providers during in-clinic procedures within the scope of the role.
• Provide compassionate, patient-centered support throughout the clinic experience.

Scheduling & Care Coordination
• Coordinate complex appointments, follow-up visits, diagnostic testing, and procedures across multiple specialties and departments.
• Manage provider schedules, monitor appointment availability, and proactively address scheduling conflicts.
• Facilitate continuity of care by coordinating with providers, clinical staff, and other healthcare teams.
• Request and obtain outside medical records, imaging, and other documentation necessary for patient care.

Administrative & Operational Support
• Perform patient check-in and check-out responsibilities while ensuring accurate patient information.
• Monitor and respond to patient messages, inquiries, and requests within established turnaround times.
• Maintain accurate documentation in the electronic medical record.
• Support daily clinic operations and collaborate with colleagues to maintain efficient patient flow.
• Identify workflow challenges and participate in process improvement initiatives.

Required Knowledge, Skills & Abilities
The ideal candidate will demonstrate:
• Strong organizational and multitasking skills, with the ability to prioritize competing demands in a fast-paced clinical environment.
• Excellent communication and interpersonal skills, with a commitment to compassionate and professional interactions with patients, families, providers, and colleagues.
• Critical thinking and problem-solving abilities, including proactively identifying barriers and implementing appropriate solutions.
• Attention to detail and accountability, ensuring accurate scheduling, documentation, and timely follow-through.
• Teamwork and adaptability, with a willingness to cross-train, support colleagues, and adjust to changing operational needs.
• Patient-centered service, including the ability to remain calm, empathetic, and professional in high-volume or challenging situations.
o Proficiency with computer systems and electronic medical records, with the ability to learn new applications and workflows.
o Ability to work independently while contributing to a collaborative, multidisciplinary team.
o Commitment to following established policies, procedures, and clinical standards.
o Willingness to participate in continuing education, professional development, and quality improvement initiatives.

Experience & Qualifications
Required:
• Two years of experience as a Medical Assistant, patient care coordination, or a related healthcare setting.
• Strong written and verbal communication skills.
• Demonstrated organizational, problem-solving, and customer service skills.
Preferred:
• Two years of experience coordinating complex appointments and procedures across multiple providers or departments.
• Two years of experience in patient care coordination.
• Experience working in a specialty clinic or multidisciplinary healthcare environment.
• Experience with electronic medical records and healthcare scheduling systems.

Why Join Stanford Health Care Neurosurgery?
Joining our Neurosurgery team means becoming part of a collaborative environment where your contributions directly impact the patient experience and the success of our clinical operations. There is a lot of room for growth and development working as a PCC at Stanford Health Care.

We value teamwork, accountability, initiative, and continuous learning. Our cross-training approach provides opportunities to expand your clinical and administrative knowledge, develop new skills, and explore professional growth within Stanford Health Care.

If you are passionate about patient care, enjoy working in a collaborative environment, and are looking for an opportunity to grow professionally, we encourage you to consider joining our Neurosurgery team at Stanford Health Care!

This is a Stanford Health Care job.

A Brief Overview
As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team.

Locations
Stanford Health Care

What you will do

• Key responsibilities include but are not limited to:
• Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

• High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

• At least one year of overall experience (Including external experience) Required

Preferred Knowledge, Skills and Abilities

• • Knowledge of and ability to use and apply medical terminology in performing his/her duties. • Knowledge of coding and billing regulations. • Knowledge of computer systems and software used in functional area. • Ability to speak and write effectively at a level appropriate for the job. • Ability to solve problems and identify solutions. • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. • Ability to work independently as well as an integral part of the patient care team. • Ability to follow instructions and standard operating procedures. • Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. • Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) • Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. • Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.72 - $37.95 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.