Patient Care Coordinator III (Medical Assistant), TV Orthopedics Clinic – Full Time, Days (08HR)

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Day - 08 Hour (United States of America)

Preferred Qualifications:
We are seeking a highly skilled Medical Assistant III with a strong background in Orthopedic clinical practice and demonstrated experience supporting providers in a fast-paced specialty care environment. The ideal candidate will possess:
o Strong orthopedic experience, including knowledge of musculoskeletal conditions, orthopedic procedures, casting/splinting, injections, and patient flow management.
o Proficiency in Epic electronic health record (EHR) systems, including documentation, order management, in-basket workflows, and patient scheduling functions.
o Excellent interpersonal and communication skills with the ability to build positive relationships with patients, providers, and multidisciplinary team members.
o Strong critical thinking and problem-solving abilities, demonstrating sound judgment, initiative, and the ability to prioritize competing demands in a dynamic clinical environment.
o A patient-centered approach with a commitment to delivering exceptional service and high-quality care.
o Flexibility to support operational needs across clinic locations. While the primary work location will be assigned to Pleasanton, occasional travel to our Emeryville orthopedic clinic may be required to support patient care and operational needs during periods of lower patient census at the primary site. Such travel is not expected to occur frequently.

This is a Stanford Health Care job.

A Brief Overview
As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions

Locations
Stanford Health Care

What you will do

• Key responsibilities include but are not limited to:
• Mastering PCC II Skills: Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team.
• Complex Care Coordination: Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking.
• Procedure Assistance: Prep and assist with in-clinic procedures, and coordinate procedures with patients.
• Health Monitoring and Reporting: Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management.
• Insurance Authorizations: Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications.
• Hospital Discharge Coordination: Coordinate and schedule appointments prior to hospital discharge.
• Additional Duties: Fulfill higher-functioning duties as defined by the department.
• Workforce Health and wellness: Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments.
• Ambulatory Multispecialty: Using special Third-party software / programs (such as CHOIR for pain; Glooko for endo).
• Allergy Asthma Immunodeficiency Clinic: Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens.
• Anesthesia: N/A
• Gynecology: Superuser for medical devices: Clinitek & Trophon

Education Qualifications

• High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

• At least four years of overall experience (Including external experience)

Required Knowledge, Skills and Abilities

• All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $35.10 - $39.49 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.