About the role

Humanitary Medical Center is a Managed Care Organization serving the Tampa Bay Medicare Advantage population with a commitment to excellence in primary care. The Patient Services Coordinator serves as the primary point of contact for patients, managing scheduling, insurance verification, and patient records to ensure smooth communication and compliance with healthcare regulations.

Skills

Patient scheduling Insurance verification Electronic health record (EHR) Customer service Medical terminology Communication Multitasking HIPAA compliance Data entry Administrative support Billing inquiries Patient intake

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Full job details

Position Summary

The Patient Service Coordinator serves as the first point of contact for patients and plays a key role in delivering excellent customer service in a healthcare setting. This position is responsible for scheduling appointments, managing patient records, verifying insurance information, and ensuring smooth communication between patients, providers, and administrative staff.

Responsibilities

Greet and assist patients in a professional and friendly manner.
Schedule, confirm, and manage patient appointments.
Answer incoming phone calls and respond to patient inquiries.
Verify patient insurance coverage and collect required documentation.
Maintain and update accurate patient records in electronic health record (EHR) systems.
Coordinate communication between patients, medical staff, and other departments.
Check patients in and out for appointments.
Process co-payments, balances, and basic billing inquiries.
Ensure compliance with healthcare privacy regulations, including Health Insurance Portability and Accountability Act (HIPAA).
Assist with referrals, authorizations, and follow-up appointments.
All other duties as assigned

Minimum Qualifications

High school diploma or equivalent required; associate degree preferred.
Previous experience in a medical office, clinic, or healthcare setting preferred.
Knowledge of medical terminology and healthcare administrative processes is a plus.
Familiarity with Electronic Health Record (EHR) systems.

Essential Characteristics

Strong communication and interpersonal skills
Excellent customer service and patient care skills
Organizational and multitasking abilities
Attention to detail and accuracy
Basic computer skills and experience with scheduling software
Ability to maintain confidentiality and professionalism

Disclaimer

Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance