PATIENT SERVICES COORDINATOR

Job Details: Job Location: Clinical Support Center - Greenbelt, MD, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 - $19.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, CVR: Where Purpose Meets Work-Life Balance We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!   The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients.  They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed.  The PSC’s provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed.     Why work with CVR:   Fast paced, learning work environment No weekends/no nights Bonus eligibility Medical, Dental & Vision insurance 401k Program Tuition reimbursement PTO + 8 paid holidays Centers closed for holidays Opportunity for continued growth & development   Schedule: Monday - Friday 9:30am - 6pm Duties and Responsibilities:   Inbound Call Management - Handle high-volume inbound calls from new and existing patients using Five9 - Schedule new patient appointments following approved protocols and availability - Maintain strong conversion performance from inquiry to scheduled appointment - Ensure all patient interactions are professional, efficient, and patient-focused - Accurately document all calls and updates in the system Scheduling and Patient Support - Schedule appointments based on availability, location, and patient needs - Identify opportunities to assist patients with additional services or follow-ups - Provide clear and accurate information regarding procedures, locations, and next steps - Support patients throughout the scheduling process to ensure a smooth experience Data Accuracy and System Usage - Enter and verify patient demographics, insurance, and contact information accurately - Utilize scheduling systems and tools effectively, including Five9 and EMR platforms - Maintain detailed and accurate documentation for all patient interactions Performance and Quality - Meet or exceed established KPIs, including conversion rate, quality assurance scores, and call handling expectations - Maintain high availability and adherence to schedule - Follow all call handling guidelines, workflows, and quality standards - Participate in coaching, training, and continuous improvement initiatives Outbound and Follow-Up Support - Conduct outbound calls as needed for follow-ups, rescheduling, or patient support - Assist with appointment confirmations, no-show follow-ups, and patient retention efforts Team and Operational Support - Collaborate with supervisors and leadership to support daily operations - Assist with task completion and workflow management as assigned - Adapt to changes in processes, systems, and priorities   Qualifications: Minimum Requirements:  High School Diploma or equivalent required Customer service or call center experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Strong attention to detail and organizational skills Comfortable working with multiple systems and technology platforms Spanish preferred