Patient Services Coordinator II

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology.  This full-time position will support the Oncology Department at our 1300 N. 4th Street clinic in Longview, Texas.  Typical work week is Monday through Friday, 7:30a - 4:30p or 8:00a - 5:00p.

This position can be either a level 1, 2 or Sr based on relevant work experience.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Services Coordinator do? (including but not limited to):

The Patient Service Coordinator professionally greets and welcomes patients and their friends/family.  Registers and schedules appointments for patients in an efficient and timely manner.  Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.  Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

The essential duties and responsibilities (including but not limited to):

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned. May type memos and forms. No more than five high level duties.

The ideal candidate for the Patient Services Coordinator will have the following background and experience:

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Level 2 (including Level 1 requirements)

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Level Sr (including Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.