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Hennepin Healthcare

Patient Services Coordinator - Labor and Delivery

Hennepin Healthcare

Location
Onsite (Minneapolis, Minnesota)
Employment
Part-time
Level
Entry Level
Posted 2 weeks ago

About the Role

Hennepin Healthcare is a comprehensive, integrated system of care in Minneapolis dedicated to providing outstanding care for everyone. This role supports the Labor and Delivery unit by managing non-clinical tasks, patient coordination, and administrative duties to facilitate efficient nursing unit operations.

Skills

Customer service Clerical duties Receptionist duties Epic Electronic health record Medical terminology Microsoft Office Data entry Patient registration Scheduling Communication Inventory management Technical support Unit coordination

Full job details

JOB DETAILS
Department: Labor and Delivery
FTE: 0.7 (56 hours per pay period)
Workdays: varied
Shift(s): Overnights
Shift Length: 8 hours
Location: In-Person
 

Purpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

 

RESPONSIBILITIES

  • Functions as a central point of communication for the unit
  • Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
  • Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
  • Performs general receptionist duties
  • Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
  • Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
  • Provides basic technical support and maintenance of computer functions
  • Serves as a resource for health care team members, to assist them in navigating the electronic health record
  • Monitors, facilitates, and acts on orders


QUALIFICATIONS

Minimum Qualifications:
  • One year office clerical experience 

-OR- 

  • Approved education 

-OR-

  • An approved equivalent combination of education and experience
Preferred Qualifications: 
  • Basic computer skills including experience with an electronic health record, Epic experience 
  • One year of related experience in a similar healthcare (hospital/ inpatient) environment

Knowledge/ Skills/ Responsibilities: 

  • Proficient in Microsoft Office 
  • Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
  • Knowledge of medical terminology
  • Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
  • Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
  • Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations