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Patient Services Coordinator & Receptionist

Inovi Fertility & Genetics Institute

Location
Onsite (Houston, TX)
Compensation
$19 - $20/hr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the role

Inovi Fertility & Genetics Institute is seeking a Patient Services Coordinator to serve as the primary point of contact for patients, managing scheduling and ensuring a compassionate experience. This role supports clinical and financial teams to help hopeful families navigate their fertility journeys.

Skills

Patient scheduling Customer service Receptionist duties Data entry EMR systems Microsoft Office Communication Empathy Problem-solving Teamwork Insurance verification Typing

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid time off

Perks

  • Fertility benefits

Full job details

Benefits:
  • 401(k)
  • Health insurance
  • Paid time off
  • Dental insurance
  • Vision insurance
Patient Services Coordinator & Receptionist at Inovi Fertility & Genetics Institute
Houston, TX | On-site | Full-Time

About This Opportunity
If you’re passionate about people and purpose, this is more than a job — it’s where you make the difference from the moment someone picks up the phone.

At Inovi Fertility & Genetics Institute, we believe that every family begins with a story — and so does every patient experience.

As our Patient Services Coordinator & Receptionist, you are the first chapter. You’re the voice on the line, the smile at the door, and the heart behind every welcome. From guiding new patients with empathy to keeping our clinic flow humming with excellence, your role is central to the care we provide.

What It Feels Like to Work Here
You’re not just seen. You’re celebrated.
  • Your presence here is essential. From day one, your contribution is valued and your growth supported.
You become a lifeline for hopeful families.
  • Our patients are often at the beginning of emotional, vulnerable journeys — and you’ll be their steady hand and compassionate guide.
You join a mission, not just a practice.
  • We’re redefining fertility care with technology, humanity, and heart — and you’re at the front line of that experience.
Your Day-to-Day Adventure
  • Be the first point of contact for new and returning patients — on the phone and in person. Tell me why they should come to Inovi Fertility & Genetics Institute.
  • Have fun meeting people and creating relationships.
  • Guide patients with care through appointments, information, and next steps.
  • Manage schedules, coordinate with clinical and financial teams, and ensure seamless patient flow.
  • Support the Patient Financial Services team with scheduling, data entry, and follow-ups.
  • Keep everything moving in real-time: calm under pressure, focused under flow.
  • Represent our mission with empathy, enthusiasm, and excellence.
What You Bring to the Journey
Education:
  • High School Diploma required with healthcare training; Associate's or four year college degree preferred.
Experience:
  • Front desk or women’s healthcare experience is a big plus.
  • Bonus if you’ve worked as a Medical Assistant.
  • Comfort with patient scheduling, insurance, and EMRs is a must.
  • Tech-Savvy: 25+ WPM typing, Microsoft Office, EMR systems.
  • Communication: Warm, clear, professional, bilingual in Spanish preferred.
  • Soft Skills: Self-starter, problem-solver, people person, team player.
  • Mindset: Driven by compassion. Inspired by purpose. Grounded in service.
What We Offer You
  • $19.48 – $20.75 per hour
  • 40 hours/week, Monday–Friday (some weekends/holidays)
  • Medical, dental, vision, life & disability insurance
  • Fertility benefits (yes, we support our own)
  • 401(k) + 401(k) match
  • Paid time off
  • Growth, belonging, purpose, continual education
What Our Team Says
“Working here means you get to be part of someone’s most meaningful life chapter—and you're supported every step of the way.”
— Team Member, Inovi

Job Type: Full-time
Pay: $19.48 - $20.75 per hour
Expected hours: 40 per week

Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Experience:
  • Sales: 1 year (Preferred)
Language:
  • Spanish (Required)
Ability to Commute:
  • Houston, TX 77046 (Required)
Ability to Relocate:
  • Houston, TX 77046: Relocate before starting work (Required)
Work Location: In person