Patient Services Representative / Mammography Secretary
Healthstar/CPS
- Location
- Onsite (Morristown, TN)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the role
Healthstar/CPS is seeking a Patient Services Representative to manage patient registration, medical records, and appointment scheduling for their mammography department. The role ensures accurate demographic and insurance verification while providing courteous customer service in a clinical setting.
Skills
Patient Registration
Medical Records Management
Appointment Scheduling
Insurance Verification
Electronic Medical Records
Athena
Avreo
Patient Referrals
Customer Service
Telephone Screening
Data Entry
Medical Records Release
Copay Collection
Teamwork
Mammography Scheduling
Full job details
Essential Functions:
- Greets and registers patients in prompt, pleasant, and courteous manner.
- Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
- Responsible for preparation of patient medical records for daily appointments.
- Updates profiles on the patients.
- Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
- Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
- Responsible for collecting all co-pays and small balances and balancing drawer daily.
- Responsible for patient referrals.
- Must be knowledgeable of EMR (Athena)
- Answers telephone, screens calls and provides information as directed.
- Ensure patient appointments are scheduled in both Avreo and Athena and in correct time slots 2-3 days in advance prior to the appointment date.
- Check records for prior screenings and flag so the Mammographer know there is prior screenings on file.
- Ensure all diagnostic orders, prior images and reports are correct before they are turned into the Mammo Office.
- Assisting other staff as directed.
- Other job functions as directed.
- Attend meetings as required.
- In person regular and punctal attendance.
- Release medical records via paper or disk per practice policy.
Skills/Abilities:
- Must demonstrate current competencies applicable for the position such as typing or data entry.
- Knowledge of clinic/medical practice procedures related to all medical operations.
- Knowledge of phone system, copiers and fax machines.
- Knowledge of customer services principles and techniques.
- Must be capable of screening and directing calls in courteous and expeditious manner.
- Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
- Must be able to respond to stressful or emergency situations in a calm and effective manner.
- Must have the ability to work cooperatively as a member of office staff and team.
- Must be able to lift 30-50 pounds.
Mental/Physical Requirements:
- Mostly sedentary with some standing, walking, reaching.
- Daily and repetitive data entry.
- Periodic stress from handling many calls and patient requests
Qualifications: Education:
High School Diploma or Equivalent
Licenses and Certifications:
None