Performance & Strategic Development Manager-Central DuPage Hospital Lab Client Office Phlebotomy

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

This position oversees an IL territory within the NM client office sites from CDH to Lake Forest including outskirts of the City of Chicago.  This managerial position serves as a trusted manager/advisor to client office sites and employees, promoting a positive work environment through proactive employee relations support, workplace investigations, conflict resolution, leadership coaching, policy guidance and project involvement within NM and the Lab Client Office team. This role plays a critical part in mitigating organizational risk while fostering a culture of accountability, respect, and employee engagement. 

The Performance & Strategic Development Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timelines of services, and enhance patient satisfaction.
• The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit.
• The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations.
• The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision.
• The Manager identifies and develops organizational talent and embraces continuous learning of self and others.
• Establishes, implements, and monitors the unit or service areas capital and operating budget to achieve defined targets.
• Creates annual operating budget and is accountable for monthly financial performance.
• Creates and implements capital request, replacements and departmental projects.
• Partners with the leadership to advance improvement initiatives and opportunities.
• Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision.
• Supports continuous quality improvement initiatives during the Define, Measure, Analyze (DMAIC) phase.
• Facilitates annual goal development for department and collaborates with the Laboratory Director and Vice President; monitors performance dashboard.
• Monitors and reports upon departmental productivity (statistics) and works with management team to strategize means to maximize output.
• Develops tools/metrics necessary to adequately assess departmental performance.
• Attracts, develops, and retains exceptional service providers and provides those individuals with an environment that fosters excellence through continuous learning.
• Collaborates with Human Resources and other managers to ensure appropriate staffing.
• Advances innovative retention strategies for staff.
• Develop and implement robust Day 3 NEO for all HealthLab Client personnel to assure highest level of readiness when entering a client office.
• Collaboratively manages the disciplinary process when appropriate.
• Facilitates the mid-year & annual performance review process. Ensure application of staffing tools.
• Develops an innovative and measurable plan to enhance overall employee engagement strategies.
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their department or service are and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Acts as a liaison between HL Sales as well as the customer in representing the phlebotomy talent in the office with appropriate education tools and process improvement initiatives.
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
• Coaching and Development:
  • Provides daily, just-in-time feedback to improve performance and engage staff.
  • Seeks ways to match staff members talents and career interests with organizational opportunities.
• Continuous Learning:
  • Continually examines ways to improve business relationships with customers, suppliers, community, etc.
  • Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.

AA/EOE.

Qualifications

Required:

• Bachelor's degree.
• Demonstrates personal alignment with NM's core values of integrity, excellence, patients first, and teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.
• Laboratory experience with demonstrated progressive level of responsibility.

Preferred:

• Master's degree
• Certification in area of specialty or administration.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits  

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.