Phlebotomist 2

The Phlebotomist 2 draws and collects blood samples from patients, verifies records and prepares specimens for laboratory analysis.  Performs all pre-analytical functions.  Relies on instructions and pre-established guidelines to perform the functions of the job. Relies on establish guidelines to accomplish tasks.  Develops a complete understanding of specimen collection and handling in order to preserve specimen validity and integrity  Must have excellent customer service skills and frequently works independently outside the main lab.  May direct or lead the work of others.

Responsibilities

1. Compliance/Safety: This will have been satisfactorily performed when…
   1. Properly labels the blood tubes immediately after collection
   2. Follows all infection control procedures and proper protocol for maintaining a sterile site for collection of blood samples.
   3. Demonstrates the protocol for drawing above IV sites and proper knowledge of maintaining the integrity of the sample.
   4. Understands the protocol for proper patient identification and the Labs use of two distinct identifiers in that process.
   5. Informs Manager or Supervisor of adverse phlebotomy events to allow for interventions and/or patient care events to be undertaken.
   6. Consistently provides feedback to manager related to other patient care services issues.
   7. Has completed required TB skin tests as mandated by Employee Health in a timely manner.
   8. Adheres to infection control practices.
2. Team work / Customer service
   1. Willingly assists the ER, ICU and other areas with difficult blood collections when requested; this willingness is also extended to fellow team members when assistance is requested.
   2. Willingly assists fellow team members as needed.
   3. Serves as a mentor in training phlebotomy students and entry level phlebotomists on proper techniques and use of safety devices.
   4. Acts to promote teamwork in order to better serve our patients while remaining positive in both verbal and non-verbal communications.
   5. Acts to promote teamwork in order to better serve our patients while remaining positive in both verbal and non-verbal communications; remains positive in the face of adversity and demonstrates he ability to work effectively as part of a team to better serve our patients.
   6. Assists the responsible Section Manager with scheduling, minimizing overtime hours, and maintaining workflow efficiencies.
   7. Demonstrates good communication skills and telephone etiquette in all interactions with our patients, visitors and customers; polite and friendly manner is maintained in all interactions.
   8. Adjusts personal schedule, when requested, to meet departmental need
3. Productivity
   1. Assures that all blood is collected in a timely manner in both Inpatient and Outpatient settings.
   2. Keeps work areas and phlebotomy trays neat, clean and free of clutter.
   3. Assures that all areas of phlebotomy area are clean and well stocked.
   4. Carries out assignments and workload with little need of direction, good time management; uses downtime to department advantage by assisting coworkers.
   5. Carries appropriate share of workload; includes assisting with answering the telephone, assisting in other areas where qualified, and displaying excellent communication skills with team members and customers alike.
   6. Utilizes time to accomplish work in an efficient manner.
4. Technical Skill
   1. Demonstrates proper blood collection techniques, including order of collection.
   2. Demonstrates the knowledge necessary for the proper use of the various blood collection devices and safety devices.
   3. Works to ensure specimen integrity related to specimen requirements, proper fill volumes, timed collections, collection site, etc.
   4. Employee conforms to regulatory, customer and organizational requirements.
5. Other duties as assigned
   1. Adheres to hospital policy with regards to breaks, usage of PTO
   2. Reports to work on time, as scheduled; when necessary, reports tardiness to appropriate person.
   3. Attends all required mandatory educational sessions.
   4. Maintains a professional appearance, according to job requirements, at all times.
   5. Operates equipment and performs job-related duties in a safe manner. Responds appropriately to fire, safety and disaster situations. Utilizes PPE (Personal Protective Equipment) in the appropriate manner for optimal protection.
   6. Assumes personal responsibility for ongoing continuing education and professional development.
   7. Performs all other duties as assigned.
   8. Consistently performs 12 organizational Service Standards focused on Values, Service and Quality.

Qualifications

• Experience – 1 year or more of current phlebotomy experience
• Education - High School diploma or equivalent and Graduate of an accredited Phlebotomy, MLA or MA program
• License and Certification - National Certification in phlebotomy OR state license in phlebotomy, MA, or MLA