Phlebotomist (FGP) - Manhattan, Center for Women's Health

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:

We have an exciting opportunity to join our team as a Phlebotomist (FGP) - Manhattan, Center for Women's Health. 

In this role, the successful candidate will perform routine Phlebotomy (specimen procurement), via venipuncture or finger while following established protocol. In this role, the Phlebotomist will be responsible for preparing patients before drawing blood, explain blood draw procedures to patients and answer any questions about the process, gather medical testing materials including needles, sample vials, blood storage bags and test tubes, and verify patient information and label blood samples properly. The FGP Phlebotomist must have working knowledge of the laboratory information system for specimen accessioning, label generation and other computer related operations to facilitate specimen processing.

Job Responsibilities:

Clinical Responsibilities

• Performs routine Phlebotomy in a laboratory or patient area. Aware of patient's frame of mind and general appearance before proceeding with venipuncture. Strictly follows departmental and standard clinical operating procedures. 
• Labels all specimens accurately by affixing the computer-processing label. Handles STATS specimen immediately. 
• Labels Blood bank specimens properly as set by laboratory protocol.
• Performs Quality Control Phlebotomy Procedures in the laboratory. Disposes of used needles immediately after use in the appropriate containers. Carries out safety and quality control procedures on a daily basis. Strictly complies with isolation and sterile procedures.
• Completes necessary intake which includes obtaining vitals and all other point of care testing within the scope of the practice when needed.  
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.  
• Assists with maintaining patient flow to and from rooms. Assists in escorting patients and specimens throughout the facility.
• Ensures rooms and treatment areas are cleaned per infection control standards after each patient. 
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit  
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Follows-up with outside laboratories related to any outstanding lab specimens 
• Maintains patient privacy as it relates to HIPPA standards.
• Reviews in-basket folders for any necessary tasks related to patient lab requisition 
• Utilizes EPIC functionality to review and update patient laboratory records as well as maintain communication with peers and supervisors related to patient care
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit 
• Completes annual competencies such as Fire Safety, Hazardous Waste, HIPPA compliance, etc. 
• Checks medical supplies for expiration dates and effectively communicates as supplies need to be replenished
• Performs other duties as assigned.

Patient Experience and Access 

•  Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
•  Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
•  Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
•  Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.  
•  Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
•  Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
•  Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
•  Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:

• High school diploma or the equivalent required.
• One year of Phlebotomy experience performing venipunctures and finger sticks.
• Practical knowledge of information system operations.
• Phlebotomy Certificate and/or Certification in Medical Assisting or equivalent experience.
• Appropriate interpersonal skills for interacting with patients, physicians, and other customers of the Cancer Center.
• Strong verbal communication skills in English language.
• Strong writing skills in the English language to include, but not limited to, legibility, neatness and completeness of thought.
• Detail oriented, capable of handling stress from irregular workload and demonstrate businesslike and professional attitude at all times.

Preferred Qualifications:

• Previous MA experience, preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,697.18 - $66,697.19 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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