Phlebotomist Senior Team Lead

Team Lead Leadership & Development

• Directly supervise, coach, and develop assigned teams; conduct weekly 1:1s and monthly performance check-ins.

• Audit Team adherence to Leader Standard Work, the 20/24 Rule, and call-out procedures; provide feedback and corrective coaching as needed.

• Train and certify new Team on LSW, routing, payroll/triplog audits, and quality assessment standards.

• Identify high-potential phlebotomists and build a succession pipeline for future Team Lead roles.

Regional Operations & Escalation Management

• Serve as the Tier 2 escalation point for operational, clinical, and patient issues that Team Leads cannot resolve within the 20/24 Rule.

• Own weekly regional coverage planning, including PRN pool strategy, cross-market staffing, and capacity forecasting for upcoming demand.

• Review Team route optimization and next-day coverage plans; intervene on high-risk markets to protect availability and reschedule targets.

• Provide final review and sign-off on Team Payroll, Triplog, timecard, and expense submissions before payroll deadlines.

• Oversee regional inventory and equipment budgets; analyze supply usage trends and approve purchase orders and new hire equipment requests.

Quality, Performance Analysis & Process Improvement

• Analyze regional quality and performance data (redraws, critical errors, NPS, reschedules) to identify trends and root causes; build and track action plans with Team.

• Calibrate venipuncture assessments and SOP audits across Team to ensure consistent quality standards across markets.

• Lead formal corrective action and performance improvement plans in partnership with HR and Operations Management; review Team -issued corrective actions for consistency.

• Identify process gaps and recommend SOP, training, and workflow improvements; pilot and roll out approved changes across the region.

• Prepare and present regional performance reports to Operations Management on a weekly and monthly cadence.

Hiring, Onboarding & Training Strategy

• Partner with Recruiting on regional hiring needs; conduct final-round interviews and make hiring recommendations.

• Own the regional onboarding and training plan, ensuring Team Leads deliver consistent new hire onboarding, ride-alongs, and field training.

• Develop and deliver advanced clinical and leadership training for Team Leads and senior phlebotomists.

Shared Supervisor Duties

• Serve as acting supervisor during Operations Supervisor PTO, absences, and peak periods, with authority to make same-day staffing, scheduling, and escalation decisions.

• Approve time-off requests, schedule changes, and overtime for phlebotomists within established guidelines.

• Co-lead performance reviews for phlebotomists and Shift Leads, providing documented feedback and development goals.

• Partner with the Supervisor and HR on documenting and delivering written warnings and final corrective actions, in line with company policy.

• Address employee relations concerns at the first level and escalate to the Supervisor or HR when appropriate.

• Ensure regional compliance with OSHA, HIPAA, and state phlebotomy regulations; lead incident reporting and follow-up for needlesticks, specimen loss, and patient complaints.

• Represent the region in supervisor and leadership meetings, and cascade company updates and policy changes to Team.

• Track regional labor costs, overtime, and mileage against budget targets and flag variances to the Supervisor.

Performance & Quality Targets

• Redraw Rate: Maintain low redraw rates across all assigned markets/regions through clinical oversight and quality standards.

• Critical Error Rate: Minimize critical errors and process deviations across all assigned markets/region.

• Net Promoter Score (NPS): Drive strong regional patient satisfaction and high Net Promoter Scores.

• Market Stability: Maintain high operational stability by managing reschedule rates and slot availability targets across the region.

• Team Lead Effectiveness: Ensure assigned Team Leads maintain full adherence to Leader Standard Work and operational protocols.

• Team Retention: Support regional phlebotomists and Team retention goals.

• 2+ years of leadership experience (team lead, supervisor, or similar role) in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations
• Experience leading other leads or managing teams across multiple sites or markets
• 5 years of phlebotomy experience is required
• Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT)
• Expert knowledge of phlebotomy techniques, specimen handling, and safety and compliance standards (OSHA, HIPAA)
• Demonstrated ability to coach, develop, and hold leaders accountable
• Strong analytical skills; comfortable using data and reports to drive decisions
• Proven track record in providing exceptional customer service
• Strong communication skills, both written and verbal, including presenting to leadership
• A disciplined, self-directed leader who can manage multiple markets and priorities
• Comfortable with digital tools such as Slack, Google Workspace, and scheduling or routing software
• Reliable transportation, clean driving record, and ability to pass a background check and drug screen
• Ability to travel up to 40% for market visits, Team Lead development, onboarding, and field training

• Mobile phlebotomy experience
• Experience with route planning, dispatch, or workforce scheduling for field-based teams
• Experience approving timecards, payroll, or expenses and managing supply inventory
• Familiarity with Lean practices or Leader Standard Work