Phlebotomy Representative - Site Lead

Phlebotomy Representative - Site Lead - Norwich, CT, Monday to Friday, 7:30 AM to 4:30 PM, with rotational weekend

Pay range: $23.20 - $24.90 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work with a consistently low error rate and handle more complex collections and patient/client situations, while supporting on-site staff. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Responsibilities

Specimen Collection & Processing 

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Capable of handling some difficult draws, including pediatric, geriatric, and hard sticks with a consistently low error. 
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. 
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. 
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service 

• Independently resolve routine patient and client concerns and escalate non-routine issues appropriately. 
• Communicate professionally with clients to resolve, refer, and /or document problems, prepare problem documentation and report critical issues as they occur.    
• Provide professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions. 
• Perform accurate data entry for patient registration, test order entry, and billing information. 
• Maintain a clean, orderly, and welcoming collection environment. 
• Handle multiple priorities in a high-volume setting.

Site Support:

• Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on-site staff as necessary. 
• With training, act as mentor and resource for new and tenured employees.  
• Ensure that daily activities of the office are completed accurately and on time. 
• Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, prepare schedules, and always ensuring cleanliness and safety at the site.
• Must be flexible with scheduling, including weekends and holidays as needed.  
• Minimal travel to sites beyond designated work site(s). 
• Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.

Operations & Compliance 

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. 
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information. 
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation. 
• Support routine administrative tasks including supply stocking, maintaining logs sanitizing, filing, email use, and answering phones. 
• Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

Required Work Experience: 

• Two years of phlebotomy experience required. 

Preferred Work Experience: 

• Customer service experience.

Physical and Mental Requirements: 

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). 
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. 
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. 
• Extensive use of phone and computer; frequently communicating in English with patients and clients. 

Knowledge: 

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills: 

• Keyboard/data entry experience. 
• Ability to perform accurate, errorfree work in a fast-paced setting, while helping team with difficult draws. 
• Proven skill with phlebotomy, including pediatric and geriatric collections. 
• Strong communication skills and ability to adapt to change.

 

English required

Education:

• High School diploma or equivalent. (Required)

 

Technical Training or Professional Licensing:

• Phlebotomy certification required in CA, NV, WA, and LA (Required)
• Phlebotomy accredited program, medical assistant or paramedic training (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.