Quality Lab Technician
ZF Group
- Location
- Onsite (Auburn Hills, MI)
- Employment
- Full-time
- Level
- Mid Level
About the role
ZF Group is seeking a Quality Lab Technician in Auburn Hills to manage warranty claims and evaluate returned parts. The role involves collaborating with engineering and internal teams to ensure accurate part disposition and drive continuous improvement in quality processes.
Skills
Full job details
Req ID 91537 | Auburn Hills, United States ZF CV Systems North America LLC
Job Description
About the team: In this role, you will work directly with customers, internal teams, and engineering to ensure effective warranty management, accurate parts evaluation, and timely adjudication of part disposition. You will apply strong analytical, communication, and reporting skills to uphold warranty agreements and drive continuous improvement across quality and warranty processes.
What you can look forward to as Quality Lab Technician:
- Communicate professionally with customers, and internal stakeholders to facilitate timely claim resolution.
- Maintain detailed records of customer returns and ensure all returned parts are properly logged, evaluated, and routed for engineering review.
- Partner with Receiving, Accounting, Customer Care, and the Warranty Manager on the receipt and processing of returned parts to support accurate payment, credit, or recovery activities.
- Perform parts evaluation, documenting findings clearly and preparing reports for Engineering to support root-cause analysis, warranty validation, and final part disposition decisions.
- Support Engineering throughout the warranty evaluation cycle by providing data, physical part assessment results, and timely updates to enable quick and accurate disposition decisions.
- Collaborate closely with warranty administrative support to maintain consistent throughput of claims within customer-defined timelines.
- Apply continuous-improvement mindset and methodologies to streamline processes, improve data integrity, and enhance overall warranty/quality performance.
Your profile as Quality Lab Technician:
- 1-3+ years of parts evaluation, data processing, and reporting experience, preferably in a manufacturing environment
- Associate's Degree
- Experience with warranty and quality processes
- Proficiency with MS Excel and MS Word required
- Nice to have knowledge of MiniTAB and MS Access / Familiarity with Salesforce and SAP
- Strong ability to communicate clearly and professionally with internal teams and external customers
- Basic understanding of the 8D problem-solving process
- Strong desire for and knowledge of continuous improvement practices. This position works from 8:00 to 16:00 hrs.
Be part of our ZF team as Quality Lab Technician and apply now!
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran