Respiratory Care Coordinator (HCBS) (TN - Shelby County)

The Home and Community-Based Respiratory Care Coordinator (RCC) plays a vital role in supporting patients with complex respiratory conditions by serving as a trusted clinical resource, advocate, and educator. This role emphasizes oversight, education, and collaboration rather than direct hands-on care, ensuring that patients with conditions such as COPD, tracheostomies, and ventilator dependence receive the best possible outcomes across acute and post-acute care settings. 

By acting as a bridge between patients, families, providers, equipment vendors, and healthcare organizations, the Respiratory Care Coordinator helps close gaps in care, improve care coordination, reduce preventable hospital readmissions, and ensure the medical necessity of ongoing treatment plans. This position requires strong clinical expertise in respiratory care, effective communication skills, and the ability to navigate complex healthcare systems. 

Clinical Liaisons may work across multiple care environments, including Acute Care Hospitals, Long-Term Acute Care Hospitals (LTACHs), Skilled Nursing Facilities (SNFs), and patient homes. This role requires travel throughout Memphis, all of Shelby County, and surrounding areas. 

KEY FUNCTIONS 

• Advocate for patients and their families, ensuring their voices and needs are clearly communicated to providers and care teams.
• Provide evidence-based recommendations to optimize clinical outcomes and enhance quality of care.
• Identify and communicate gaps in care, escalating concerns appropriately to leadership and partner organizations.
• Serve as a subject matter expert in respiratory care, promoting best practices and updated standards of care.
• Act as a collaborative partner across interdisciplinary teams, vendors, and providers to achieve alignment in patient care goals.

DUTIES & RESPONSIBILITIES 

Patient Evaluation & Oversight 

• Conduct onsite and virtual visits (weekly to monthly) with patients across care settings to assess overall clinical status.
• Review patient history, current respiratory needs, and progress toward established care goals.
• Document findings and provide oversight to ensure care plans remain clinically appropriate.

Clinical Consultation (Non-Hands-On) 

• Provide consultative input regarding respiratory care, disease management, and patient adherence.
• Evaluate and report on:
  • Disease processes and best practices for respiratory management.
  • Patient compliance with prescribed therapies, including medications and respiratory devices.
  • Patient progress toward ventilator weaning, decannulation, or other liberation goals.
• Identify barriers impacting patient adherence or outcomes, including social determinants of health (SDOH).

Education & Advocacy 

• Provide patient and family education on disease management, device use, and lifestyle modifications.
• Support patients in understanding their care plans and treatment goals.
• Provide clinical training and feedback to customers, caregivers, or healthcare partners on respiratory care competencies.

Collaboration & Coordination 

• Partner with physicians, home equipment companies, and customers to recommend interventions or escalate concerns.
• Offer feedback on patient medical necessity, including justification for changes to care levels or services.
• Communicate and collaborate with leadership regarding critical care gaps, compliance issues, and quality improvement opportunities.

Quality & Reporting 

• Ensure patient records are complete, accurate, and compliant with HIPAA and organizational policies.
• Track and report on patient outcomes, quality indicators, and care coordination efforts.
• Provide timely updates to leadership regarding clinical trends, risks, and opportunities for improved outcomes.

SKILLS & QUALIFICATIONS 

• Three (3+) years of clinical expertise in healthcare roles.
• Strong clinical background with experience supporting patients with complex respiratory needs (COPD, tracheostomy, ventilator dependence).
• Effective communicator with the ability to explain complex medical concepts to patients, families, and interdisciplinary teams.
• Strong organizational and time-management skills with the ability to adapt to shifting priorities.
• High degree of professionalism, integrity, and confidentiality in all interactions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with EMR and telehealth platforms.
• Ability to work independently and collaboratively within a multidisciplinary team environment.
• Ability to accommodate schedule changes and evaluate patients as needed, including occasional after-hours or urgent consults.
• Compliance with HIPAA and all applicable state/federal confidentiality regulations.
• Professional appearance and commitment to representing the organization with excellence.
• Reliable transportation for patient visits.

EDUCATION, LICENSES, & CERTIFICATION 

• High school diploma or GED required.
• Associate’s degree in healthcare administration, business administration, or related field strongly preferred.
• Bachelor’s degree in healthcare administration, business administration, or related field preferred.
• Graduate of an approved American Medical Association (AMA)-accredited school for respiratory care by the Commission on Accreditation for Respiratory Care (CoARC).
• Current, active, and unencumbered state licensure as a certified respiratory therapist, registered respiratory therapist, or respiratory care practitioner (CRT/RRT/RCP) from the National Board for Respiratory Care (NBRC). 
• Valid and unrestricted driver’s license.
• Proof of current auto insurance coverage.

BENEFITS & TOTAL REWARDS 

• Paid Orientation and Training 
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (9 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours 

CHARACTER & COMPETENCIES 

• Courage – To have the courage to the right thing at the right time.
• Ownership – To take ownership of every issue you touch.
• Respect – To respect yourself, co-workers, and for those whom you care.
• Excellence – To be excellent in all that you do.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT 

• Frequently required to travel, up to 90 minutes one-way. 
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and/or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY