Respiratory Therapist

JOB SUMMARY

This role operates primarily in a fast-paced office setting to coordinate clinical services, manage equipment setups, and support patient care across multiple branch locations. This is a high-volume role requiring the efficiency to successfully manage multiple patient equipment setups and education sessions daily, alongside remote compliance monitoring. While clinic-focused during regular hours, this position requires participation in a reasonable rotating after-hours on-call schedule and flexibility to provide in-home care or multi-branch support as needed. Consistent attendance and strict punctuality are crucial to our operations, as any absence directly impacts our business and most importantly, our patients.

ABOUT US

Here at Total Respiratory, we are a fast-growing Durable Medical Equipment (DME) company that provides a wide variety of respiratory equipment, such as CPAPs/BiPAPs, oxygen concentrators, and other respiratory equipment. Total Respiratory has been the best source for respiratory medical supplies and equipment because of our superior commitment to providing our patients with the absolute best in product quality and customer care! Our highly trained staff help make the best choices for patient needs, while providing friendly service and expert advice. Every effort is made to ensure the patient experience is as pleasant and efficient as possible. Total Respiratory’s mission is to meet the respiratory needs of our patients by providing the highest quality respiratory equipment, supplies, and customer service. We ensure that members of our team receive ongoing education and training so that they are knowledgeable about the latest home healthcare technology and provide care with the highest quality service.

RESPONSIBILITIES

• Evaluate patient needs to determine the optimal respiratory equipment and clinical services, actively involving families and caregivers in the selection process.
• Instruct patients and caregivers on the proper use, safety, and maintenance of devices according to established clinical policies.
• Act as the primary clinical liaison between patients, families, physicians, and community healthcare agencies to manage discharge planning and ensure continuity of care.
• Communicate updates regarding a patient’s condition to their physician and execute adjustments to the Plan of Care.
• Receive and document equipment and service orders from physicians, referral sources, and patients.
• Manage daily compliance tasks including tracking patient device utilization, reviewing task lists, and performing routine check-ins and follow-ups.
• Complete patient paperwork, file records, manage correspondence, and obtain necessary insurance authorizations.
• Welcome office guests, manage a multi-line phone system, handle high-volume walk-in traffic, and resolve or escalate patient complaints.
• Maintain up-to-date knowledge of third-party insurance reimbursement criteria, billing processes, and equipment offerings.
• Oversee office clinical functions, coordinate preventative equipment maintenance tracking, and assist with scheduled oxygen therapy checks.
• Train staff and assist with the daily respiratory operations, including ventilation protocols (as applicable), intake procedures, and quality assurance across new and existing branches.
• Conduct and attend educational seminars on respiratory care for healthcare workers, patients, and families.
• Maintain flexibility to provide operational and staffing coverage at various branch locations due to peer vacations, continuing education, or leave.
• Participate in on-call retention coverage to support patient needs.
• CONFIDENTIALITY: Ensure compliance with confidentiality and data protection regulations, as required in healthcare. 
• Maintain professional accountability, support company core values, and proactively communicate operational concerns or problems to the branch manager and/or oversite team.
• Miscellaneous duties as assigned and as permitted by applicable federal and state laws and regulations, and within the employee’s authorized scope of duties, training, and competency. This job description is not inclusive of all responsibilities and duties and can be changed by management discretion at any time.

EXPERIENCE & QUALIFICATIONS

• Graduate of an accredited Respiratory Care Program (High School Diploma or equivalent required).
• Active CRT or RRT credential and a current respiratory care license in the state(s) of operation.
• Current BLS/CPR certification.
• Prior respiratory care or home care experience is highly preferred.
• Thorough knowledge of respiratory equipment, including oxygen therapy, PAP therapy, ventilators, and related DME.
• Ability to educate patients, caregivers, and non-clinical staff on the safe, appropriate use of respiratory equipment.
• Valid driver’s license, clean driving record, reliable personal vehicle, and auto insurance for occasional home visits and/or travel to support various branch locations.
• Experience with relevant clinical software, scheduling tools, and MS Office Suite (Word, Excel, Outlook).

• Strong commitment to reliability, with a history of excellent attendance and punctuality. You understand that showing up on time directly impacts our team's daily operations and the overall well-being of our patients.

• Exceptional verbal, written, and interpersonal skills with a patient-centric, empathetic approach to a diverse customer base.
• Strong ability to multitask, prioritize tasks, meet deadlines, and ensure absolute accuracy in clinical data and record-keeping.
• High degree of integrity, initiative, teamwork, and flexibility under minimal supervision.
• Must be legally authorized to work in the United States.

 SCHEDULE

• This is a full-time position that will require a 40-hour work week.
• Hours: Generally, 8:00 AM-5:00 PM, Monday-Friday.
• This position does have an on-call rotation. 
• Overtime as needed.

NON-PATIENT CARE PHYSICAL REQUIREMENTS (Includes Accounts Receivable, Finance, Compliance, HR, Oversite, and SR Executive Leadership (CEO/COO): Physical demands associated with this position may include sedentary work to light work in an office setting. Requires prolonged sitting at a desk and frequent use of a computer, keyboard, and phone for various office-oriented tasks. Must be able to walk/move throughout the office to meet with staff. Occasional standing, walking, and lifting of office files or light equipment up to 10–20 lbs. is required. High manual dexterity and clear verbal communication skills are essential.

PATIENT CARE PHYSICAL REQUIREMENTS (Includes all operational and patient-facing positions): Physical demands associated with this position may include sitting, walking, driving, standing, lifting, carrying, maneuvering equipment, and walking up and downstairs. Must be able to lift and carry up to 50 lbs. independently (e.g., portable oxygen concentrators and nebulizers). This may include frequent walking, standing, and climbing stairs while carrying medical equipment. Must have ability to stoop, kneel, and crouch to plug in, set up, or troubleshoot equipment. Manual dexterity including fine motor skills required to manipulate small medical components (such as cleaning tubing). Ability to safely operate a vehicle throughout shift, including frequent entry and exit of the vehicle. Must be able to work in various conditions and lift equipment in all-weather types.

REASONABLE ACCOMODATIONS: To perform this job successfully, an individual must be able to perform each essential duty applicable to their responsibilities satisfactorily. We are committed to complying with federal and state disability laws and will provide reasonable accommodations for qualified applicants and employees with known physical or mental limitations, provided such accommodations do not cause an undue hardship.

Employment is contingent upon a satisfactory response from a Background Screening. 

Total Respiratory believes in the principle of and practice of equal employment opportunity. The Company is committed to providing equal opportunity in all of its employment practices, including the selection, hiring, promotion, transfer, and compensation of all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition (including cancer-related or HIV/AIDS-related), disability or any other protected status in accordance with the requirements of all federal, state, and local laws.