Scheduling Coordinator and Medical Assistant (Call Center Focus)

**Scheduling Coordinator and Medical Assistant**

TPP Gastroenterology

This role requires on-site presence in the Cincinnati, OH area; remote work is not available. 

**Must reside in Cincinnati-Dayton, Ohio, Northern Kentucky or Eastern Indiana. **

At TriHealth, you’ll be part of a compassionate, patient‑centered team that values your clinical skills and dedication to service. In this role, you’ll help coordinate seamless scheduling across multiple departments and sites while supporting providers with hands‑on clinical care that enhances every patient interaction. You’ll work in a culture grounded in respect, communication, and professionalism, with opportunities to grow through cross‑training and teamwork. If you’re dependable, organized, and motivated to deliver high‑quality care, you’ll find a meaningful and supportive home at TriHealth.

Since we are a specialty practice, this role includes call‑center responsibilities and must be filled by MAs with a strong medical background to ensure they can effectively support our patients and overall operations.

Apply today and grow your career with a team that truly values you.

Location:

• TPP Gastroenterology at 10600 Montgomery Road, Suite 300 Cincinnati, Ohio 45242

  • This position is fully on-site Monday - Friday and is not eligible for remote work.

Work Schedule:

• Full-time (80 hours biweekly)

• Day Shift 

• No Weekend, Holiday or On Call Commitment

Incentives & Benefits: 

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits 

Job Requirements:

• High School Degree in Healthcare

• Clerical background with general computer skills and Knowledge in medical terminology 

• EKG 

• Injections 

• Venipuncture 

• Performance of common lab tests according to establish CLIA guidelines and TriHealth policy

• Experience in medical/physician office setting

Job Overview:

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examinations of patients. The position will be cross trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Job Responsibilities:

• Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.

• Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. 

• Follows all scheduling procedures and completes scheduling paperwork accurately and timely.

• Communicates appropriately with customers, transportation and other departments.

• Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. 

• Answers phone calls promptly and courteously pertaining to setting up appointments. 

• Relays accurate and complete messages to the appropriate person.

• Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process.

• Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.

• Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.

• Demonstrates proficiency in assisting with medical procedures on adults and children.

• Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.

• Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.

• Maintains the safety and cleanliness of the treatment area.

• Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Other Job-Related Information:

Working Conditions:

Climbing - Occasionally
Concentrating - Frequently
Continuous Learning - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 

Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keyword:

Medical Assistant