Senior Certified Medical Assistant AHN/Optum - Marsh Road IN

Opportunities with American Health Network (AHN), part of the Optum family of businesses. Here, you’ll be part of a team that offers quality, affordable care that’s backed by a global organization, committed to improving the lives of those we serve. We operate in over 70 medical offices in Indiana and Ohio with 1,200 employees. Our markets are continuing to grow and we’re looking for talented individuals who share our passion for quality care to join our team in provider or office positions. As a health-focused organization, we will empower you with resources that support your work-life flexibility as well as your physical, emotional and financial well-being. This is an opportunity to join a team that helps people feel their best and a chance to discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

• Patient Care Functions:
  • Interviews patients regarding medical concerns
  • Measures and documents vital signs, such as pulse rate, temperature, blood pressure, weight and height
  • Documents patient reported health issues in EMR
  • Obtains and documents patient medical histories
  • Performs routine, in-scope, medical procedures as requested
  • Prepares patients and treatment rooms for exams
  • Drapes patients with covering and positions instruments and equipment
  • Cleans and sterilizes instruments
  • Maintains a clean work area
  • Keeps exam rooms cleaned and stocked with needed medical supplies
  • Reviews physician orders and lab requests and follows up as needed
  • Communicates test results to patients as directed
  • Processes prescriptions as approved and directed
  • Assists in patient education with approved educational tools, periodicals, flyers, and handouts
  • Assists with Department of Transportation, FMLA, and Medical Disability application forms
  • Manages/responds to patient phone calls and patient portal messages
  • Maintains all Practice Health and Safety standards
• Administrative Functions:
  • Inputs data into the computer to maintain patient records
  • Routes necessary paperwork associated with patient referrals
  • Contacts other medical practices as needed to make referrals
  • Inventories and orders medical supplies and materials
  • Pre-certifies exams and collects pre-certifications from managed care
  • Faxes reports
  • Performs daily refrigerator temperature checks and maintains accurate logs
• Laboratory Functions:
  • Performs CLIA waived testing
  • Assembles equipment such as tourniquets, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work trays according to the requirements for specified tests or procedures
  • Verifies or records the identity of the patient or donor
  • Interprets the physician’s orders and secures a requisition before performing tests
  • Obtains the correct type and amount of specimen, as directed by the physician, nurse, or manager
  • Draws blood from the patient’s finger, ear lobe, or vein, observing principles of asepsis to obtain blood samples
  • Labels, routes, and/or stores specimens for subsequent processing
  • Records all blood draws in the lab register; marks when results are received; records results
  • Gives injections or treatments, and performs routine laboratory tests
  • Reports test results to physicians, notifying them of any abnormalities
  • Documents all requests and results of lab work accurately
  • Records on instrument logs any repairs, replacement, and maintenance needed for the equipment
  • Cleans and stocks the phlebotomy area
• Surgery Functions:
  • Assists in procedures
  • Measures and documents vital signs, such as pulse rate, temperature, blood pressure, weight and height
  • Hands instruments and materials to the physician as directed
  • Cleans/sterilizes instrumentation between cases
  • Returns clean/sterilized equipment to its location
  • Regularly checks trays, instrumentation and sterile equipment for outdated or compromised package integrity
  • Assists in movement and positioning of patients, utilizing appropriate body mechanics
  • Assists with clean-up of trash and linen by using appropriate antibacterial solution
  • Ensures specimens are labeled and packaged appropriately with requisition and delivered to appropriate area for processing
  • Performs daily/weekly Quality Assurance testing and maintains documentation logs
  • Washes/decontaminates and assures presence of all instrumentation in tray
  • Prepares for safe processing and storage of small or peel-pouched supplies
• Other Functions:
  • Attends meetings and participates on committees as requested
  • Attends and completes assigned training
  • Performs other related duties and responsibilities as directed
    Complies with OSHA regulations
  • Complies with all company policies and procedures regarding HIPAA and handling of PHI
  • Complies with all company policies and procedures regarding handling of cash or other payments
  • Assists provider by documenting quality measures within EMR
  • Special projects (i.e. engagement committee, PHS subsection lead, “own” one quality measure for an office, office “buddy”, Culture Committee)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or general education degree (GED)
• Medical Assistant (CMA) certification
• 5+ years of AHN/Optum experience as an MA
• Exemplary clinical skills and ability to partner well with providers in a care team

Preferred Qualification:

• CPR certification

Knowledge, Skills, And Abilities:

• The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Knowledge of current medical terminology to perform various tests and procedures, complete medical records, and communicate with physicians, staff, and patients
• Knowledge of equipment and testing to perform quality control checks and troubleshooting of instrumentation
• Knowledge of safety requirements to provide instructions and to recognize hazardous conditions
• Ability to read and understand information about instrumentation in the medical field
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people
• Ability to anticipate and react calmly to emergency situations
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to follow direction
• Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web based programs
• Ability to utilize Electronic Medical Record system
• Ability to handle multiple tasks simultaneously

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.