Senior Medical Assistant - Float Pool

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As a member of the patient care team, the Medical Assistant is responsible for positive patient relations, accurate telephone communication, verification of patient information by interviewing patient and confirming purpose of visit. The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary.

Primary Duties and Responsibilities

Checks in and outpatients, take appropriate vital signs, review current medications and record in medical record.

Schedules appointments, completes patient registration, collects copayments/give receipts/ payments; verifies that patient and insurance information is accurate in CS-Link before appointments, processing payments, or updating patient records.

Coordinates, or serve as liaison, for and (based on scope of practice) support activities including facilities management, patient billing, utilization management, quality management, risk management, resources, and payroll.

Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.

Manages patient care flow and assist with monitoring CS-Link message pools and standard work. Collaborates with management to develop and implement new protocols or procedures that improve efficiency and patient outcomes.

Develops and follows efficient workflows for routine tasks like patient registration, documentation, and appointment scheduling, ensuring consistency and speed across different practices.

Monitors their own workflow independently to meet the requirements of their position at a level of expertise that requires minimal direction.

Assists with tracking and monitoring department specific data as well as explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice.

Sweeps clinical areas to monitor inventory based on standard work; Cleans/re-processes equipment and supplies based on standard work and department guidelines.

Provides assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Participates in quality assurance programs, conducts regular audits of clinical practices and patient care processes. Provides assistance in QA measures for suites, including recording QC testing on designated equipment.

Assists with the management of physician schedules and identify opportunities for improvement; handle patient/provider correspondence as instructed.

May lead daily huddles and staff meetings and participates in performance improvement activities within the local assigned department.

Adheres to all infection prevention standards, department policies and guidelines.

Assists as a chaperone when needed upon completion of the required Chaperone Training.

Trains new medical assistants on clinical procedures, patient interaction, and use of medical equipment. Provides mentorship on patient care and office protocols.

Implements training programs to ensure that all medical assistants maintain high levels of proficiency and stay updated on the latest clinical practices.

Provides ongoing education and support to the team, encouraging a culture of continuous learning and improvement.

Qualifications

Education

High School Diploma/GED Required

Vocational/Technical Diploma- Medical Assistant Certificate from an accredited educational program required

Experience

3 years working as a Medical Assistant in an outpatient clinical/medical office setting required

License/Certification:

Basic Life Support Certification from the American Heart Association and/or the American Red Cross for Healthcare Providers Required (Upon Hire)