SMG-MEDICAL RECEPTIONIST

Job Description

General Purpose of Job:  

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet, interact with, direct patients, visitors and others appropriately.  Provide relevant information regarding department procedures, fees, and services.  Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice.  Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing.  Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment(computer, calculator, telephone, intercom, copier and fax).
• Assume preceptor role for new clerical assistants

• Other duties as assigned.

Job Requirements