Supervisor - Medical Assistant

Description

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we provide comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—to individuals and families throughout the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you.

Work Schedule:

Final schedule to be determined, depending on department needs. 

Expected hours are either 7:00 AM to 3:30PM (8-hour shifts, 5-days) or 7:00 AM to 5:30PM (10-hour shifts, 4-days). 

General Purpose: The Supervisor - Medical Assistant provides supervision, training, and coaching to Medical Assistants under the supervision of the Clinical Nurse Director. This role includes direct patient care time (75%) and administrative time (25%). Administrative time includes assisting with timecard review and approval, scheduling, staffing, training, progress reviews, disciplinary action, and site meetings.

Essential Duties and Responsibilities:

Supervisory Responsibilities

• Collaborate with other site-based leaders in establishing, implementing and maintaining quality patient care, improve quality metric standards and meet the external client expectations. 
• Direct training/supervision/coaching of Medical Assistants including performance appraisals, in consultation with other site-based leaders. 
• Review and monitor EHR tasks (e.g. Individual and Pool In Baskets, Schedules) to ensure accurate and timely completion of patient care and follow-up. 
• Responsible for completing monthly competencies for staff under their supervision. 
• Demonstrate knowledge of all policies and procedures pertinent to their work area and staff under their supervision. 
• Assist Clinical Nurse Director with schedule efficiency, coordinating vacation requests and sick calls to ensure appropriate clinic coverage. 
• Ensures opening and closing duties are completed (including laboratory and medications) and understands quality controls in the laboratory. 
• Ensure clinical support/back-office manuals and logs are maintained. 
• Has knowledge of the quarantine process. 
• Knowledge of storage, handling, ordering, and reconciliation Vaccine for Children supplies. 
• Supports the ordering of clinic supplies. 
• Other duties as assigned.

Non-Supervisory Responsibilities

• Performs examination, diagnostic, and treatment room procedures within scope of practice and in accordance with organization policies, procedures, and workflows. 
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; appropriately responding to emergency codes; communicating safety issues/concerns timely and appropriately.
• Maintains patient care and non-patient care records in a confidential, accurate, and timely manner.
• Prepares paperwork for provider signature by completing as much information as possible before submitting to provider. 
• Escalates patient/customer concerns to professional/licensed staff when appropriate. 
• Performs opening and closing lab procedures including quality control, autoclaving, and packaging of instruments.
• Examples of routine work/tasks include but are not limited to: coordinating a pre-visit planning session (i.e. huddle), rooming patients in preparation for their visit, pre and post visit patient care in accordance with STRIDE policies, performing “Nurse” or “Medical Assistant” visits for specimen collection or protocolized care, scheduling internal/external patient appointments, instructing/educating patients on topics appropriate to scope, maintaining adequate inventory of supplies and notifying clinic leader when supply ordering is required. 
• Registers, checks-in, and checks-out patients for all services.
• Collects and uploads all necessary documentation and consents.
• Promptly and accurately updates patient records including financial and demographic information.
• Collects copayment and account balances at time of service.
• Completes annual competency assessment. 
• Adheres to professional standards, policies/procedures, federal, state, and local requirements, accreditation standards.
• Updates job knowledge by participating in educational opportunities.
• Other duties as assigned.

Requirements

STRIDE Values:

• Community: All are welcome at STRIDE - our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients' needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Education and Experience

• Required: High school diploma or GED.
• Required: Medical Assistant certificate of completion (MA) - Graduation from an accredited Medical Assistant Program.
• Required: Active BLS certification. 
• Medical Assistant Certification preferred, but not required (CCMA, RMA, CMA)
• Additional language proficiency (bilingual) is highly preferred.

Skills & Expertise

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to work from procedure manuals.
• Ability to travel to other clinics for coverage, as needed.
• Capability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively.
• Customer service skills, including the ability to diffuse upset patients.
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products and Electronic Health Records (EHR).
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information. 
• Ability to perform basic math.

Working Environment and Physical Activities

The work environmental characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job on a routine or consistent basis. 

• Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves about the office environment and occasionally to other locations.
• Moves/transports objects up to 25 lbs frequently and up to 75 lbs. occasionally. 
• The role also requires sitting, standing, bending, kneeling, squatting, walking (over distance).
• The role also involves overhead reaching and repetitive movements.
• Mentally, the position requires comparing, copying, computing, compiling, analyzing, coordinating, negotiating, communicating, instructing, and strong interpersonal skills for effective interaction.
• Discerns/analyzes information from others to assist in decision making.

At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community!

Compensation

We offer a competitive hourly range of $25.00 - $29.83, depending on your experience. Certified Medical Assistants will earn an additional $1.00 per hour on top of the base pay rate.

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Why STRIDE?

• Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:
• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

STRIDE conducts background checks, including criminal history, education, license and certification. 

STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment:

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Applicants will be considered until the position is filled.