The Specimen Processing Supervisor is responsible for the day-to-day operations of the Specimen Processing laboratory including staffing, scheduling, motivating, coaching, and mentoring team members, and performance management. The supervisor follows all laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of specimen processing.

Responsibilities

Supervise the day-to-day operations of the Client Services/Specimen Receiving department.
Ensure strict adherence to standard operation procedures, regulatory requirements, and company policies.
Ensure proper instrument maintenance is completed in a timely manner.
Monitor and manage sample accessioning, registration, and cancellations.
Ensure the department is maintained in a clean and organized manner including proper sample, material and supply storage, and that department supplies are within established inventory levels.
Maintain adequate department staffing and production work schedules, employee time records and time off requests.
Monitor staff performance, train and/or mentor new employees, perform competency assessments, evaluate and counsel department personnel, make recommendations regarding terminating, promoting, demoting of department personnel.
Conduct and attend meetings.
Interview prospective new hires and provide recommendations to management
Track and trend sample shipment problems and provide end of month data to management. Participate in courier scheduling and routing.
Assist in the development of standard operating procedures and policies as they pertain to the department. Coordinate and implement the integration of new processes and procedures into the routine workflow.
Assist with analyzing and resolving deviations, root-cause analysis and deviation occurrence reports as necessary.
Document, investigate, communicate and resolve Specimen Receiving issues and sample reconciliation discrepancies.
Create and develop efficient work flows and coordination between specimen processing to resulting.
Review operational expenses to identify problems, concerns, and opportunities for improvement in order to provide advice and direction to the team members and supervisors to achieve operational goals.

Qualifications

Knowledge of service delivery protocol and laboratory standards.
Ability to give and receive feedback in laboratory supervision, both informally and formally.
Possesses a high standard of record keeping.
Excellent verbal, written and interpersonal communication skills.
Proficiency with computers, including Microsoft Office.
Ability to flex hours and work nights and/or weekends as needed to support the success of the laboratory.

EDUCATION:

High School Diploma or General Education Degree (GED) is required.

EXPERIENCE:

Five (5) years work experience in a laboratory or similar environment (e.g., maintaining sample integrity, following procedures and protocols, and/or sample collection/handling) is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Supervisor, Specimen Processor

About the Role

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