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Telephonic Medical Assistant - USFTGP UMSA Clinical Ops

Tampa General Hospital

Location
Hybrid (Tampa, Florida)
Employment
Full-time
Level
Senior Level
Posted 2 weeks ago

About the role

Tampa General Hospital, a leading academic health system in West Central Florida, is seeking a Telephonic Medical Assistant to provide remote patient care and support clinical operations. This role focuses on telephonic patient communication, care coordination, and administrative support within a team-based healthcare environment.

Skills

Telephonic Patient Care Patient Communication Clinical Information Communication Patient Screening Vital Signs Medication Refill Processing Standing Orders Care Coordination Patient Registration Scheduling Clinical Documentation Medical Records Accuracy Protocol Compliance Staff Onboarding Quality Improvement Patient Experience

Perks

  • Hybrid Work

Full job details

The Telephonic Medical Assistant works under the direct supervision of Clinical Operations leadership and in alignment with Provider Protocols, Organizational Policies, and Standard Operating Procedures (SOPs). This role provides 100%25 telephonic patient care within the Experience Center, with hybrid remote opportunities based on performance. The Telephonic Medical Assistant supports staff, providers, residents, and medical students through a team‑based approach, performing patient care–related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties. The role requires the ability to convey clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner. Responsibilities include implementing standing orders, processing medication refills per protocol, facilitating care coordination, ensuring accurate documentation, and promoting a seamless and positive patient experience. The Telephonic Medical Assistant also assists in onboarding new staff and supports continuous quality, safety, and clinic performance metrics.



Required:

High School or GED

Certification 

Certification of Medical Assistant Training Program

*** CMA/RMA Certification/Registration

BLS/AED Certification

Work Experience and Additional Information 

 Previous Experience of minimal five (5) years as a Certified Medical Assistant in a healthcare setting.