Bilingual Medical Assistant

Job title: Bilingual Medical Assistant

Division/Department: Clinic Operations

Reports to: Director of Operation

Job Summary: 

We are seeking a proactive, compassionate Medical Assistant with dual-role experience to strengthen our healthcare team's efficiency in patient care. This role blends administrative duties with direct clinical tasks, supporting both patients and providers

Essential Duties and Responsibilities:

• Assist in the examination and treatment of patients under the direction of a physician, ensuring optimal patient comfort and safety.
• Accurately record patient medical histories, vital signs, and other pertinent health information.
• Prepare and maintain examination rooms before and after patient visits, ensuring they are clean and fully stocked with necessary medical supplies and equipment.
• Conduct basic clinical procedures, including blood pressure measurements, height and weight assessments, and specimen collection for laboratory testing.
• Administer prescribed medications, vaccines, and injections under the guidance of healthcare providers.
• Manage the scheduling of patient appointments, diagnostic tests, and specialist referrals as required.
• Efficiently update and maintain electronic medical records (EMR), ensuring patient information is accurate, current, and confidential.
• Process prescription requests and adjustments following physician approval.
• Return patient calls on behalf of providers to relay information, obtain additional details, and assist with patient questions as appropriate.
• Provide call center support as needed, including answering incoming patient calls, assisting with appointment scheduling and rescheduling, and routing calls to the appropriate department or clinical staff.
• Assist patients by phone with general questions, appointment information, referral status, prescription requests, and other non-clinical inquiries within the scope of the position.
• Document patient calls and messages accurately in the EMR and route clinical concerns to the appropriate provider or clinical team for follow-up.
• Follow established call center procedures, scripts, workflows, and documentation requirements while maintaining patient confidentiality and HIPAA compliance.
• Provide call center coverage as needed based on operational and staffing needs.
• Maintain strong professional verbal and written communication when interacting with patients, providers, coworkers, and other members of the healthcare team.
• Manage office and clinical inventory effectively.
• Maintain communication with representatives from LabCorp and Quest to coordinate requisitions and other requirements.
• Ability to travel between locations as needed to provide coverage.
• Perform other duties and responsibilities as assigned based on operational needs.

Knowledge, Skills, and Abilities:

• Keen attention to detail and commitment to accuracy in all clinical and administrative tasks. 

• Strong crisis management skills and the ability to respond effectively in emergency situations. 

• A caring and professional demeanor that fosters patient trust and enhances patient care experience. 

Qualifications:

• Minimum of 1+ year of experience as a Medical Assistant, preferably in a primary care setting. 

• At least 6 months of recent experience in phlebotomy. 

• Strong proficiency with electronic medical records (EMR) systems. 

• Exceptional organizational skills and the ability to multitask in a dynamic environment. 

• Demonstrated ability to work with diverse populations and manage challenging patient interactions. 

• Completion of MA program with Diploma but not required. 

• Certification as a Medical Assistant (CMA or RMA) is preferred but not required. 

Physical & Mental Requirements: (check all that apply)

Ability to stand or sit for extended periods of time.

Ability to receive and comprehend instructions verbally and/or in writing.

Ability to use logical reasoning for simple and complex problem solving.

Occasionally requires exposure to communicable diseases or bodily fluids.

Occasional travel for clinic activities may be required. 

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.