Bilingual Medical Assistant

Job title: Bilingual Medical Assistant

Division/Department: Clinic Operations

Reports to: Director of Operation & Office Manager

Job Summary: 

We are seeking a proactive, compassionate Medical Assistant with dual-role experience to strengthen our healthcare team's efficiency in patient care. This role blends administrative duties with direct clinical tasks, supporting both patients and providers

Essential Duties and Responsibilities:

• Assist in the examination and treatment of patients under the direction of a physician, ensuring optimal 

patient comfort and safety. 

• Accurately record patient medical histories, vital signs, and other pertinent health information. 

• Prepare and maintain examination rooms before and after a patient visit, ensuring they are clean and 

fully stocked with necessary medical supplies and equipment. 

• Conduct basic clinical procedures including blood pressure measurements, height and weight 

assessments, and specimen collection for lab tests. 

• Administer prescribed medications, vaccines, and injections under the guidance of healthcare 

providers. 

• Manage scheduling of patient appointments, diagnostic test, and specialist referrals as required.

• Efficiently update and maintain electronic medical records (EMR), ensuring all patient data is current 

and confidential. 

• Process prescription requests and adjustments following physician approvals. 

• Return patient calls on behalf of providers to relay information or obtain additional details as needed. 

• Maintain strong professional communication skills, both verbal and written, to interact effectively with 

patients and team members. 

• Manage office and clinical inventory effectively. 

• Maintain communication with representatives from LabCorp and Quest to coordinate requisitions and 

other requirements. 

• Ability to travel between locations as needed to provide coverage.

Registers patients and ensures that complete and accurate information is obtained.

• Accountable for the efficient operation of the front desk and reception function for a clinic department.

• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or 

department.

• Answer phone with multiple lines.

• Greet and direct patients and visitors to the clinic.

• Collect and record payments such as co-pays or balance.

• Ability to manage heavy call traffic quickly and accurately on multi-incoming and outgoing lines.

• Knowledge of patient confidentiality and privacy requirements.

• Check in and check out patients.

• Verify insurance information.

• Coordinates and schedules services for patients and providers.

• Other responsibilities as needed.

Knowledge, Skills, and Abilities:

• Keen attention to detail and commitment to accuracy in all clinical and administrative tasks. 

• Strong crisis management skills and the ability to respond effectively in emergency situations. 

• A caring and professional demeanor that fosters patient trust and enhances patient care experience. 

Qualifications:

• Minimum of 1+ year of experience as a Medical Assistant, preferably in a primary care setting. 

• At least 6 months of recent experience in phlebotomy. 

• Strong proficiency with electronic medical records (EMR) systems. 

• Exceptional organizational skills and the ability to multitask in a dynamic environment. 

• Demonstrated ability to work with diverse populations and manage challenging patient interactions. 

• Completion of MA program with Diploma but not required. 

• Certification as a Medical Assistant (CMA or RMA) is preferred but not required. 

Physical & Mental Requirements: (check all that apply)

Ability to stand or sit for extended periods of time.

Ability to receive and comprehend instructions verbally and/or in writing.

Ability to use logical reasoning for simple and complex problem solving.

Occasionally requires exposure to communicable diseases or bodily fluids.

Occasional travel for clinic activities may be required. 

The information listed above is not comprehensive of all duties/responsibilities performed. This job description

is not an employment agreement or contract. Management has the exclusive right to alter this job description

at any time without notice.