Clinical Medical Assistant Supervisor

Company Overview

Viva Eve is reimagining the women’s healthcare experience. We believe women deserve more than rushed appointments, fragmented care, and having to navigate multiple offices to get the answers they need. That’s why we created a different kind of healthcare experience, one that is personalized, comprehensive, and designed around the patient. From OB/GYN and fertility to fibroid care and other specialized women’s health services, Viva Eve brings together multidisciplinary expertise to deliver coordinated, patient-centered care in a warm and welcoming environment. Our purpose is simple: to empower women to take control of their health and feel informed, supported, and confident throughout their healthcare journey.

Just as importantly, Viva Eve is a values-driven organization of more than 100 team members who are passionate about continually raising the standard of care and the patient experience.

Our Core Values:

• Exceed Patient Expectations

• Ask, Listen, and Learn

• Continually Improve

• Get It Done, Get It Done Right

• Only Team Players

• Data Fuels Our Wisdom

Position Summary

The Clinical Medical Assistant Supervisor is a newly created role responsible for the day-to-day clinical supervision, training, and performance management of Viva Eve's Medical Assistant teams across all sites. As Viva Eve has grown to multiple locations and expanded clinical service lines, front-line clinical staff have lacked a single, dedicated point of clinical leadership — supervision has instead been absorbed into senior operations and executive roles. This position closes that gap, ensuring MAs and sonographers receive consistent onboarding, training, coaching, and escalation support, while freeing the Operations Director and practice managers to focus on broader site operations.

Locations: 108-16 63rd Road Forest Hills and 635 Madison Avenue 6th Floor Manhattan and 48-02 25th Ave, Astoria

Schedule: M-F 8am to 5pm, 3x per week at FH and 2x per week at Madison, occasional weekends to check in and support the weekend teams as needed.

Reporting Relationships: Reports to Nurse Manager of Clinical Excellence. Direct reports: All Medical Assistants.

Clinical Partnership: Works closely with the Clinical Director on QI protocols and clinical policy adherence

Key Responsibilities

Clinical Supervision & Team Leadership

• Supervise the day-to-day clinical performance, conduct, and productivity of Medical Assistants across all sites.

• Serve as the direct point of clinical accountability for MAs, in partnership with Practice Managers on site-level operations.

• Conduct regular performance check-ins, coaching conversations, and annual performance reviews for clinical staff.

Onboarding, Training & Competency

• Own the clinical onboarding process for all newly hired MAs, including clinical skills validation and shadowing plans.

• Develop and maintain standardized training materials for clinical workflows, EHR (Athena) documentation, and specimen handling.

• Track and validate ongoing clinical competency requirements and certifications for the MA team.

Scheduling & Staffing Coordination

• Partner with the Clinical Nurse Managers and Practice Managers to build and adjust clinical staffing schedules across sites.

• Identify and help resolve clinical coverage gaps, call-outs, and cross-site staffing needs in real time.

• Support provider schedule alignment from a clinical staffing perspective (e.g., MA-to-provider ratios).

Quality Improvement & Clinical Protocol Adherence

• Audit clinical documentation and workflow compliance, escalating systemic issues to the Manager of Clinical Excellence and Operations Manager.

Escalation & Cross-Functional Partnership

• Act as the first-line escalation point for clinical staffing, performance, or workflow issues raised by Practice Managers.

• Partner with the Nurse Managers on cross-site clinical staffing coverage, hiring needs, and workforce planning.

• Provide clinical staffing and performance input to the VP of Operations and Manager of Clinical Excellence as needed for strategic planning.

Qualifications

Required

• Active LPN license in New York State, OR significant experience (5+ years) as a Lead / Head Medical Assistant in a clinical setting.

• Minimum 3–5 years of experience supervising or leading a clinical support team (Medical Assistants, Sonographers, or similar).

• Experience in an OB/GYN, women's health, or comparable outpatient specialty practice strongly preferred.

• Working knowledge of EHR/practice management systems (Athena experience preferred).

• Strong interpersonal and coaching skills, with the ability to manage staff across multiple physical locations.

Preferred Qualifications

• Prior multi-site clinical supervision experience.

• Familiarity with medical assistant/sonography workflows and scheduling considerations.

• Experience supporting clinical quality improvement initiatives or protocol rollouts.

Success Metrics

Performance in this role will be evaluated against measures such as:

• Time-to-competency for newly onboarded Medical Assistants.

• Volume of clinical escalations resolved at the Clinical Lead level vs. those reaching the Operations Manager or VP of Operations.

• Improvement of specimen errors and tracking

• Clinical staffing coverage gaps across sites (frequency and resolution time).

• Compliance rates for clinical QI protocols.

• Clinical staff retention and satisfaction across Madison and Forest Hills.

Compensation and Benefits

Salary Range: $60,000 - $75,000 ($29-$36/ph) - based on experience

Benefits:

- Paid Time Off

- 401(k) with match

- Medical, Dental, and Vision Insurance

- Employee Assistance Programs